Samuel Choi
Onsite Medical Representative/USAF Medic
San Antonio,TX
Summary
A committed leader with dynamic team oversight and mentoring talents. Well-qualified medical professional with experience triaging patients, capturing information and completing basic procedures such as wound care. Excellent communication, prioritization and multitasking abilities with sound judgment and compassionate nature. Background in clinic and hospital environments. Safety ability in promoting a background in incident reporting and safety hazards analysis. Highly informed and educated in all federal, state and local regulations.
Overview
11
11
years of professional experience
Work History
On-site Medical Representative
Amazon
02.2023 - Current
- Provide triage, first aid, and/or referral to outside medical providers, if indicated.
- Minimize the AA risk of injury through awareness, education and proactive engagement.
- Maintain all records of care provided to AAs.
- Develop a first aid care plan for AAs recovering from an injury, focused on injury improvement, including self-care instructions as needed.
- Facilitate and maintain the workers’ compensation and return to work process for associates with work related injuries.
- Provide daily activity logs and end of shift reports.
- Spend frequent time on the warehouse floor to interact and engage with AAs and managers to coach on observed at-risk work habits.
- Maintain a clean and orderly environment.
- Monitor and ensure appropriate medical supply inventory is maintained.
- Participate in special projects and ad hoc tasks as assigned.
- Willing to be trained to teach first aid, CPR, and AED certification classes.
- Work flexible shifts which could include days, nights, and/or weekends.
- Communicate effectively.
- Display professional behavior.
- Multitask and have exceptional time management skills.
- Work in and embrace inclusive and diverse atmosphere.
- Follow direction, policy, and procedures.
- Maintain composure in emergencies and lead emergency response at the site.
- Developed and delivered comprehensive training modules on topics such as first aid, CPR, and bloodborne pathogens for company personnel.
- Served as a liaison between workers'' compensation claims adjusters and injured employees, streamlining claim processing times while maintaining sensitivity toward employee needs.
- Improved employee satisfaction with onsite medical services through regular communication and prompt attention to concerns.
- Assisted in the development of company-wide health policies, promoting a culture of safety and well-being among employees.
- Implemented preventative measures such as ergonomic assessments, ultimately decreasing instances of musculoskeletal injuries among employees.
- Supported a diverse workforce by providing culturally competent care and addressing language barriers through the use of translation services when necessary.
- Managed onsite medical inventory, ensuring availability of essential supplies for emergency situations.
- Promoted employee wellness through educational seminars on topics such as nutrition, stress management, and ergonomics.
- Collaborated with management to develop effective injury prevention strategies and training programs.
Aerospace Medical Technician
USAF
02.2020 - 06.2024
- Interviewed patients to obtain medical histories and collected current stats such as height, weight and blood pressure.
- Assisted doctors, nurses and other staff with completing surgeries and non-invasive procedures.
- Scheduled appointments and surgeries for patients.
- Educated patients about treatments, medications and home care for conditions.
- Collected and safely handled specimens for laboratory tests.
- Communicated clearly and openly with dispatch to receive new orders and convey important updates about scenes.
- Stabilized serious and critical patients for transport to medical facilities with advanced care teams.
- Kept up with continuing education requirements to maintain certification.
- Followed decontamination and mandatory reporting procedures when dealing with infectious individuals.
- Learned new techniques to better serve patients' needs.
- Communicated with dispatchers or treatment center personnel to provide information about situation, to arrange reception of victims or to receive instructions for further treatment.
- Prioritized medical procedures based on severity of concern and available resources.
- Evaluated injured or ill persons to determine nature and extent of concerns.
- Implemented emergency airway management and heart monitoring at scenes and during transport.
- Cleaned and replenished vehicle daily to maintain readiness for emergency medical response.
- Conveyed information about conditions and field treatments given to medical facility staff.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Led projects and analyzed data to identify opportunities for improvement.
- Conducted patient intake and triage procedures.
- Provided patient families with post-medical care instructions.
- Dispensed medications and monitored patient reactions.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Collaborated with medical doctors and other healthcare professionals.
- Followed all safety protocols and took necessary precautions while providing care.
- Handled patient transfers from one medical facility to another.
- Assessed medical conditions of patients in pre-hospital settings.
- Observed patient behavior to report changes to medical personnel.
- Assisted with lifting and moving patients.
- Administered CPR, oxygen and other life-saving medical treatments.
- Immobilized patient for placement on stretcher and ambulance transport.
Emergency Medical Technician
Core Occupational Medicine
09.2021 - 02.2023
- Communicated with lucid patients to gather incident and medical history information.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Facilitated preparation and training for mass-casualty occurrences to minimize loss of life and maximize patient recovery.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Served as principal liaison between emergency medical response department and other city departments, public organizations and private agencies.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Administered tests and medication to stabilize patients in field or in transit.
- Kept up with continuing education requirements to maintain certification.
- Communicated clearly and openly with dispatch to receive new orders and convey important updates about scenes.
- Stabilized serious and critical patients for transport to medical facilities with advanced care teams.
- Cleaned and replenished vehicle daily to maintain readiness for emergency medical response.
- Learned new techniques to better serve patients' needs.
- Evaluated injured or ill persons to determine nature and extent of concerns.
- Communicated with dispatchers or treatment center personnel to provide information about situation, to arrange reception of victims or to receive instructions for further treatment.
- Followed decontamination and mandatory reporting procedures when dealing with infectious individuals.
- Prioritized medical procedures based on severity of concern and available resources.
- Conveyed information about conditions and field treatments given to medical facility staff.
- Implemented emergency airway management and heart monitoring at scenes and during transport.
Armed Vault Teller
Loomis Armored
03.2020 - 06.2021
- Led projects and analyzed data to identify opportunities for improvement.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Developed and maintained courteous and effective working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Improved operations through consistent hard work and dedication.
- Carried out day-to-day duties accurately and efficiently.
- Increased customer satisfaction by resolving issues.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Developed team communications and information for meetings.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Received and processed stock into inventory management system.
- Created plans and communicated deadlines to complete projects on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with team members to achieve target results.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Customer Service Representative
Alorica
03.2017 - 04.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recorded account information to open new customer accounts.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer adjustments to maintain financial accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Responded to customer requests for products, services and company information.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Implemented and developed customer service training processes.
- Cross-trained and backed up other customer service managers.
- Developed and updated databases to handle customer data.
- Provided ongoing guest service.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Managed timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved accounting, service and delivery concerns.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Facilitated inter-departmental communication to effectively provide customer support.
- Effective liaison between customers and internal departments.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promoted available products and services to customers during service, account management and order calls.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Created and maintained detailed database to develop promotional sales.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Delivered prompt service to prioritize customer needs.
- Communicated professionally with colleagues, freelancers and clients.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Retail Associate
Ross Dress For Less
07.2015 - 08.2017
- Maintained clean sales floor and straightened and faced merchandise.
- Worked with loss prevention in monitoring shopper behavior.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Promoted offerings by expression passion for company brand, products, services and solutions to customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Logged reports, expenses, receipts, and sales in company database.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Informed customers of current store promotions to encourage additional sales purchases.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Associate of Arts - Liberal Arts
San Antonio College
San Antonio, TX 05.2001 -
Associate of Science - Biology
San Antonio College
San Antonio, TX 08.2021 - 12.2023
Associate of Arts - Emergency Medical Technology
Community College of The Air Force
Montgomery, AL 11.2020 - 05.2021
High School Diploma -
Paloma Valley High School
Menifee, CA 08.2011 - 06.2015
Skills
- Multitasking Abilities
Vital signs monitoring
Verbal communication
Clinical documentation
Diagnostic testing
Medical equipment operation
HIPAA compliance
Problem-solving
Electronic medical records
Client education
Teamwork
Patent admissions
Patient education
Timeline
On-site Medical Representative
Amazon
02.2023 - Current
Emergency Medical Technician
Core Occupational Medicine
09.2021 - 02.2023
Associate of Science - Biology
San Antonio College
08.2021 - 12.2023
Associate of Arts - Emergency Medical Technology
Community College of The Air Force
11.2020 - 05.2021
Armed Vault Teller
Loomis Armored
03.2020 - 06.2021
Aerospace Medical Technician
USAF
02.2020 - 06.2024
Customer Service Representative
Alorica
03.2017 - 04.2018
Retail Associate
Ross Dress For Less
07.2015 - 08.2017
High School Diploma -
Paloma Valley High School
08.2011 - 06.2015
Associate of Arts - Liberal Arts
San Antonio College
05.2001 -