Jeremy Rivers
Summerville,SC
Summary
Proven Inside Sales Representative at Verizon Wireless, adept in customer service and attention to detail, enhanced sales revenue through insightful product recommendations and exceptional service. Skilled in managing high-stress situations and resolving customer complaints, significantly boosting customer loyalty. Demonstrates a cheerful and energetic demeanor, ensuring customer satisfaction and repeat business.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
Verizon Wireless
09.2022 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Customer Service Representative
T-mobile
01.2014 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Woodland High School
Skills
Customer Service
Attention to Detail
Exceptional customer service
Cheerful and energetic
Timeline
Inside Sales Representative
Verizon Wireless
09.2022 - Current
Customer Service Representative
T-mobile
01.2014 - 09.2022
Woodland High School