Jeremy Robinson
Sioux City,IA
Summary
Proven track record in expediting claim settlements and enhancing customer satisfaction, showcasing expertise in Claims Investigation and Professional Ethics. Skilled in negotiating fair agreements and adept at handling escalated customer issues, demonstrating a strong ability to work with diverse teams and improve service standards.
Overview
24
24
years of professional experience
Work History
Liability Property Damage Adjuster
Great West Casualty Company
02.2016 - Current
- Expedited claim settlements through effective negotiation techniques, reaching fair agreements between insurance companies and policyholders or third parties involved in disputes.
- Review and assist claimants with loss of use, provide fair and reasonable solutions while protecting our insureds interests
- Uphld company reputation for excellent service through professional interactions with customers, vendors, contractors, attorneys, and other stakeholders involved in the claims process.
Driver Recruiting Administrator
K&B Transportation
01.2005 - 02.2016
- Orientate new-hire drives on company policies and job responsibilities they are expected to perform.
- Create DOT driver files containing work history, DAC records and job verifications.
- Perform pre-employment drug screen, oversee DOT driver physical process to ensure applicant is eligible for employment.
- Oversee driving test for new-hires.
Executive Response Specialist
Gateway Computers
01.2001 - 07.2005
- Handled escalated calls from customer service, sales and technical support teams to improved customer satisfaction through proactive problem-solving and efficient complaint resolution.
- Troubleshoot customers computers to determine if the system needs replacement, software or components.
- Advise company representative on customer service skills to build their arsenal for handling difficult customers and situations.
Education
No Degree - Computer Programming
Western Iowa Tech Community College
Sioux City, IA12.2000
Skills
- Estimating Repair Costs
- Professional ethics
- Claims Investigation
- Working with people
Member of the Board of Director for the local Shrine Center
Our board oversees the day to day operations of our local shrine center. We provide life changing medical procedures in prosthetics, scoliosis, burns, clef lips for children. This is all provides to the child at no cost to the child. I am responsible for organizing fundraisers to help provide transpiration to the patients and their families to ensure they are transported to one of our specialty hospitals. We oversee multiple units and ensure they are following correct protocol while out in the community raising awareness for our cause.
Timeline
Liability Property Damage Adjuster
Great West Casualty Company
02.2016 - Current
Driver Recruiting Administrator
K&B Transportation
01.2005 - 02.2016
Executive Response Specialist
Gateway Computers
01.2001 - 07.2005
No Degree - Computer Programming
Western Iowa Tech Community College
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