JEREMY ROMERO
Bronx,NY
Summary
Professional with in-depth experience in hospitality sector. Known for exceptional client service, problem-solving skills, and adaptability. Strong focus on team collaboration and ensuring high-quality outcomes. Proficient in managing daily operations, coordinating with staff, and responding to guest needs efficiently. Renowned for reliability, flexibility, and personable demeanor.
Overview
9
9
years of professional experience
Work History
Residential Concierge
John Murray House Buildings
New York, NY
01.2024 - Current
- Welcomed residents and guests, ensuring positive first impressions and enhancing overall experience.
- Assisted residents with concierge services, addressing inquiries and coordinating deliveries efficiently.
- Monitored building security through surveillance systems, maintaining a safe environment for occupants.
- Managed access control by verifying visitor credentials and logging entries to enhance safety protocols.
- Collaborated with maintenance staff to report issues promptly, improving response times for repairs.
- Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
Bell Attendant
Marriott Hotels
New York, NY
02.2020 - 12.2023
- Maintained cleanliness and organization of lobby and entrance areas to enhance guest experience.
- Provided exceptional guest service through effective communication and problem-solving skills.
- Assisted with luggage handling, ensuring timely delivery to guest rooms while adhering to safety protocols.
- Collaborated with front desk staff to streamline check-in processes, improving overall efficiency.
- Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
- Contributed to hotel safety standards by reporting any suspicious activity or security concerns to management immediately.
- Provided exceptional customer service, addressing guest inquiries, concerns, and requests professionally.
Patient Service Representative
Mount Sinai St. Luke's Hospital Morningside
New York, NY
06.2017 - 01.2020
- Streamlined patient check-in processes, reducing wait times and improving overall satisfaction.
- Provided exceptional customer service, addressing patient inquiries and concerns effectively.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted patients in filling out check-in and payment paperwork.
- Collaborated with healthcare providers to ensure seamless care transitions for patients.
Education
High School Diploma -
Saint Raymond HS
Bronx, NYSkills
- Logistics coordination
- Guest Services
- Effective communication
- Security management
- Multitasking proficiency
- Access control
- Customer satisfaction
- Hospitality
- Strong work ethic
- Bilingual in Spanish and english
Timeline
Residential Concierge
John Murray House Buildings
01.2024 - Current
Bell Attendant
Marriott Hotels
02.2020 - 12.2023
Patient Service Representative
Mount Sinai St. Luke's Hospital Morningside
06.2017 - 01.2020
High School Diploma -
Saint Raymond HS