Jeremy Santana
Worcester,MA
Summary
Shift leader with over three years of experience in managing teams during peak hours at a fast-paced restaurant, demonstrating expertise in team collaboration, customer service, and problem-solving. Known for fostering a positive work environment that encourages professional growth and enhances team performance, leading to improved service speed and customer satisfaction. Committed to continuous improvement and mentoring team members to achieve their full potential.
Overview
3
3
years of professional experience
Work History
Shift leader
Chick-Fil-A 80 Gold Star Blvd
08.2022 - 08.2025
- Led team during peak hours, improving service speed and enhancing customer satisfaction through efficient workflow management.
- Provided mentorship to team members, cultivating a positive work environment and encouraging professional development.
- Streamlined order processing during high-traffic periods, achieving noticeable improvements in customer wait times and satisfaction ratings.
- Orchestrated team training sessions, enhancing staff skills and fostering a supportive environment that boosted overall team performance.
Education
High School diploma - undefined
Worcester North High School
05.2024
Skills
- Team Collaboration
- Customer Service
- Problem Solving
- Attention to Detail
LINKS
Letter Of Recommendation
Timeline
Shift leader
Chick-Fil-A 80 Gold Star Blvd
08.2022 - 08.2025
High School diploma - undefined
Worcester North High School
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