Summary
Overview
Work History
Education
Skills
Timeline
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Jeremy Smallwood

West Milford

Summary

Well-trained Compliance Specialist with exemplary investigation and research skills. Successful worker with more than ten years of experience in solving problems. Known for accuracy and efficient work.

Overview

13
13
years of professional experience

Work History

Compliance Specialist

FirstEnergy
Fairmont
01.2023 - 04.2025
  • Collaborated with the Pennsylvania Public Utilities Commission to resolve customer concerns about electric bills and services, ensuring compliance with state regulations.
  • Partnered with various internal teams and external entities to ensure accurate information verification.

Meter Reader

MonPower
Clarksburg
01.2019 - 12.2023
  • Collected electric meter readings for residential and commercial customers by walking or driving designated routes.
  • Collaborated with crews to assess and secure electric facilities after severe weather damage, ensuring safety and efficient reporting to repair teams.

Customer Service Representative

FirstEnergy
Fairmont
06.2012 - 12.2022
  • Resolved residential and commercial customer billing inquiries, ensuring compliance with state-specific service commission guidelines.
  • Mentored onboarding teams to ensure proficiency in customer service protocols and system operations.

Education

High School Diploma -

Fairmont Senior High School
Fairmont
05-2003

Skills

  • Customer service
  • Compliance
  • Technical writing
  • Analytical thinking
  • Attention to detail
  • Training and mentoring

Timeline

Compliance Specialist

FirstEnergy
01.2023 - 04.2025

Meter Reader

MonPower
01.2019 - 12.2023

Customer Service Representative

FirstEnergy
06.2012 - 12.2022

High School Diploma -

Fairmont Senior High School

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