Jeremy Snow
Rockford,IL
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges, looking to leave the automotive repair industry to focus on my passion of business to business sales.
Overview
9
9
years of professional experience
Work History
General Manager
Integrity Auto Care LLC
05.2020 - 11.2023
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Pioneered with profitable success TESLA repair serving as lead contact and diagnostic technician in order to affectively coach team
- Pioneered with profitable success MOBILE repair service, implementing consistent monthly schedules, trainings, staffing, inventory management of program
- Pioneered DOT Service Lane certification to ensure consistent car count
- Increased monthly sales by 212% from the first month of $3,213 to holding consistent $171,000 months by creating, implementing and coaching fixed operations processes
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Service/ Fixed Operations Director
Homerun Auto Group - Janesville Kia
06.2018 - 05.2020
- Set monthly parts and service sales record through selling $151,280 in one month, beating the previous record of $137,800
- Set monthly sales volume record with completion of 480 repair orders in one month
- Negotiated with 50+ vendors to enable cost control on supply chain production
- Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
- Boosted customer satisfaction by implementing efficient service processes and streamlining communication between departments.
Assistant Service Manager
Smart Motors
01.2018 - 06.2018
- Ranked monthly as top tier labor sale leader with an average of 20+ individual repair orders a day to achieve maximum profit margin
- Placed #1 in Toyota service sales and CSI excellence for Regional Barbuda Midwest Challenge
- Consistently ranked monthly on top tier CSI performance with 25+ returned surveys averaging 926/1000.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
Service Coordinator
Homerun Auto Group- Janesville Subaru
04.2017 - 01.2018
- Ranked #1 in regional tire sales for the Midwest by selling 112 tires of projected 52 in 1 month
- Set labor sales record with an additional profit of $6,000 at 2.2 hour per repair order
- Set company sales record for sale of terra clean, differential services, transmission flushes, coolant exchanges, fuel injection services, brake fluid exchanges, and power steering flushes
- Exceeded CSI 880 projection for 2 quarters through earning scores of 931 and 968
Service Advisor
Philip Motor, Inc.
12.2014 - 01.2017
- Thrived in service sales through ranking as #1 in sales for organization as a rookie to the industry
- Negotiated service account with RCPE Railway for all truck service needs
- Triaged service repairs in terms of time, parts availability, and employee constraints.
Education
Bachelor of Arts in Business Dynamics -
Missouri State University
01.2022
Skills
- Quality Management
- Schedule Management
- Superior Organizational Skills
- Prospecting and Cultivating
- Sales Closing
- Territory Management
- Microsoft Office
- Business Development
- Product Sales
Accomplishments
- 1st Place National Toyota Service Sales and CSI Excellence 2019
- 1st Place Regional Chris Collins Award - Fixed Operations 2018, 2020
- 1st Place Midwest TerraClean Q2-Q3 Sales Award 2017
- 1st Place Regional Yokohama Tire Sales 2017
- Stateline Chamber of Commerce
- Boone Co. Chamber of Commerce
- Director - IL Automotive Advisory Board (CEANCI)
Master Certifications
- ASE Service Management Certification, 2022
- Automotive Service Management Certification, Goodyear, 08/2019
- Assistant Service Manager Master Certification, Toyota, 06/2019
- KIA Parts and Service Management Master Certification, 08/2018
- Warranty Administrator Master Certification, Ford Motor Company, 04/2016
- Service Advisor Master Certification: Ram/ Dodge/ Chrysler/ Jeep/ Mopar, 02/2016
Timeline
General Manager
Integrity Auto Care LLC
05.2020 - 11.2023
Service/ Fixed Operations Director
Homerun Auto Group - Janesville Kia
06.2018 - 05.2020
Assistant Service Manager
Smart Motors
01.2018 - 06.2018
Service Coordinator
Homerun Auto Group- Janesville Subaru
04.2017 - 01.2018
Service Advisor
Philip Motor, Inc.
12.2014 - 01.2017
Bachelor of Arts in Business Dynamics -
Missouri State University
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