Jeremy Southerland
Sales Representative/Costumer Service Representative
Clermont,FL
Summary
Dynamic and results-driven Sales and Customer Service Representative with over 13 years of experience in delivering exceptional customer experiences and driving sales growth. Proven ability to manage clients accounts, resolve complex issues, and exceed sales targets through strategic planning and effective communication.
Adept at leveraging technology to enhance customer interactions and streamline processes. Seeking management or remote work opportunities to utilize my expertise in sales and customer service while contributing to the success of a organization.
Overview
14
14
years of professional experience
Work History
Car Salesperson
Mullinax Ford Of Central Florida
09.2019 - Current
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Consistently adhered to company guidelines regarding ethical selling practices.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Improved the overall buying experience for each client by offering attentive support during test drives.
Sales and Marketing Representative
Marriott Vacation Club
06.2017 - 09.2019
- Research competitors marketing trends and prices using data analysis.
- Work independently with minimal supervision.
- Serve customer with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customers trust and confidence by demonstrating compelling , persuasive and composed professional demeanor.
- Negotiate prices, terms of sale and service agreement.
- Set and achieve company defined sales goal.
- Exceptional computer skills.
Sales and Marketing Representative
Bluegreen Vacations
05.2014 - 06.2017
- Research competitors marketing trends and prices using data analysis.
- Work independently with minimal supervision.
- Serve customer with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiate prices, terms of sales and service agreements.
- Set and achieved company sales goals.
- Exceptional computer skills.
Sales Associate
Nike Factory Store
10.2011 - 05.2014
- Provide positive first impression to welcome existing, new and potential customers.
- Help customer locate product.
- Answer customers questions regarding merchandise.
- Organize racks and shelves to maintain store visual appeal.
- Prepare merchandise for sales floor by pricing and tagging.
- Solve customer issues by offering relevant products and services.
Sales Associate
Walt Disney World Resort
03.2010 - 10.2011
- Organize racks and shelves to maintain store visual appeal.
- Provide positive first impression to welcome existing, new and potential customers.
- Help customer locate product.
- Answer customer questions about merchandise.
- Prepare merchandise for sales floor by pricing and tagging.
- Increase sales by offering advice on purchases and promoting additional product.
Education
High School Diploma -
University High School
Orlando, FL 05.2001 -
Skills
Goal-Oriented
Persuasion techniques
Building rapport
Sales Presentations
Goal Setting
Documentation And Reporting
Calculating Prices
Lead Follow Up
Sales and Marketing
Friendly and Enthusiastic
Customer Service
Strong Communication and Interpersonal Skills
Attention to Detail
CDL A
- Safe driving
- Vehicle maintenance inspection
- Time management
- Customer service
- Problem solving
- Documentation and Record-Keeping
Timeline
Car Salesperson
Mullinax Ford Of Central Florida
09.2019 - Current
Sales and Marketing Representative
Marriott Vacation Club
06.2017 - 09.2019
Sales and Marketing Representative
Bluegreen Vacations
05.2014 - 06.2017
Sales Associate
Nike Factory Store
10.2011 - 05.2014
Sales Associate
Walt Disney World Resort
03.2010 - 10.2011
High School Diploma -
University High School
05.2001 -
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