Chaz Merriman
Johnstown,PA
Summary
Successful Automotive Sales Associate specializing in consulting with customers with unique backgrounds to uncover and meet diverse needs. Resourceful, hardworking and reliable team player. Knowledgeable about vehicle features and operations, dealer services and aftermarket products. Hardworking and goal-oriented professional possessing excellent interpersonal and time management skills. Upbeat, customer-focused Sales Associate with 10+ years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Car Salesperson
Laurel Toyota
Johnstown, PA
11.2021 - 02.2024
- Greeted customers and provided product information.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Maintained customer satisfaction by providing prompt, reliable service.
- Advised customers on financing options and warranties available for their purchase.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Provided follow-up customer service after a car sale was completed.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Performed data entry tasks into dealer management software programs such as Reynolds and Reynolds or CDK Global DMS systems.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Managed sales negotiations and financing options.
- Followed up with customers to build long-term relationships and successful referrals.
Server/Bartender
RIVER CITY BREWING COMPANY
Jacksonville, FL
12.2019 - 05.2020
Bartender/Server
Balance restaurant
Johnstown, PA
01.2019 - 11.2019
Bartender/Server
The Haven Lounge
Johnstown, PA
11.2017 - 01.2019
- Provide excellent customer service contributing to client satisfaction, increased sales, referrals, and repeat business
- Handle multiple tasks in a fast-paced environment
- Manage in-house promotional events and sales team for those events
- Train new hires on procedures and showed them day-to-day interactions
- Process cash, credit and debit transactions, balance checks and perform end-of-shift procedures.
Internet Sales Manager
Charles Maund Toyota
Austin, TX
03.2016 - 11.2017
- Persistence in cold calls
- Maximize sales growth and maintain loyal customer base.
- Developed and implemented strategies for increasing internet sales volume.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Negotiated product sales and trade-in deals for maximum profit.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Set and exceeded sales goals and KPIs for marketing campaigns.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
Bartender/Server
The Beerhive
Pittsburgh, PA
11.2015 - 03.2016
- Adhere to company and state policies, procedures and regulations
- Market new selections, explain products and assist with selection.
Bartender/Server/Promoter
Darden Restaurants
Pittsburgh, PA
09.2012 - 06.2015
- Promote monthly incentives as well as nationwide themes incorporated by corporate headquarters
- Balance full-time school with full-time fast-paced industry
- Maintain a positive, upbeat attitude.
Customer Service Representative/Sales
Snap Fitness
Johnstown, PA
09.2011 - 08.2012
- Provided excellent, prompt and courteous customer service resulting in maximum customer satisfaction, referrals and increased sales
- Negotiated and wrote sales contracts
- Increased sales by over 25% in a six-month span.
Education
Associate in U.P Liberal Arts and Sciences -
Community College of Allegheny County
08.2015
Skills
- Organizational skills
- Detail oriented
- Excellent interpersonal communication skills
- Marketing
- Outside Sales
- Sales Management
- Recruiting
- Upselling
- Cold Calling
- Building Rapport
- Sales Presentations
- Closing Deals
- Goal-Oriented
- Cold-Calling
- Customer Relationship Management
- Goal Setting
- Explaining Service Options
- Sales and Marketing
- Friendly and Enthusiastic
- Upselling Strategies
- Contract Negotiation
- Lead Follow up
- Issue Resolution
- Sales Conversion
- Relationship Building
- Price Negotiation
- Follow-Up Skills
- Customer Service
- Financing Coordination
- Trends Research
- Persuasive Communication Style
- Revenue Generation
- Negotiation Strengths
- Conflict Mediation
Affiliations
- Engaged in summer competitive sport leagues
- Positive roll model in and throughout the community
- Inspiring par level golfer
- knowledge hungry individual with marketing and money driven results
Accomplishments
- Top ten salesmen of the year
- Rookie of the year in sales
- Sports team captain
- State runner up in football
- Top 10 in nation for wrestling
Certification
- Master Toyota certified
- PA sales certified
Timeline
Car Salesperson
Laurel Toyota
11.2021 - 02.2024
Server/Bartender
RIVER CITY BREWING COMPANY
12.2019 - 05.2020
Bartender/Server
Balance restaurant
01.2019 - 11.2019
Bartender/Server
The Haven Lounge
11.2017 - 01.2019
Internet Sales Manager
Charles Maund Toyota
03.2016 - 11.2017
Bartender/Server
The Beerhive
11.2015 - 03.2016
Bartender/Server/Promoter
Darden Restaurants
09.2012 - 06.2015
Customer Service Representative/Sales
Snap Fitness
09.2011 - 08.2012
Associate in U.P Liberal Arts and Sciences -
Community College of Allegheny County
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