JEREMY STERLING
San Antonio,Tx
Summary
Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Overview
9
9
years of professional experience
Work History
Tech Support/Retention/ Mobile Tier 3 Support
Charter Spectrum
01.2020 - Current
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Participated in the Subject Matter Expert program assisting our facilitators oversee and assist new hires with the quality of their calls as they began assisting customers
- Assisted customers looking to cancel their services by Investigating and resolving customer complaints quickly, and find value in what they have leading them to stay with the company as well as upselling to increase revenue gain
- Worked on back-office tickets submitted by agents for network, activation and billing issues pertaining to mobile services that they were not able to fix at the time
- Assisted upper management by giving accelerated training over systems and trouble shooting steps to leads and supervisors transitioning from business video/internet repair to mobile repair
Shift Supervisor
Walgreens
01.2017 - 01.2020
- Completed store opening and closing procedures
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Balanced cash registers, reconciled discrepancies, prepared end of day reports and prepared bank deposits.
- Assisted pharmacy fill prescriptions, and prepare prescription labels
Shift Supervisor
CVS Pharmacy
06.2014 - 01.2017
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction
- Coached crew members to optimize performance and motivate toward more efficient work
- Balanced cash registers, reconciled discrepancies, prepared end of day reports and prepared bank deposits
- Managed inventory levels and minimized loss, following company systems and guidelines.
Education
A.A - Business Administration Candidate
San Antonio Community College
High School Diploma -
Allen High School
Skills
- Continuous Improvement Planning
- Team Support
- Escalation Management
- Customer Satisfaction
- Staff Training
- Customer Support
- Issue and Resolution Tracking
- Negotiation and Conflict Resolution
Timeline
Tech Support/Retention/ Mobile Tier 3 Support
Charter Spectrum
01.2020 - Current
Shift Supervisor
Walgreens
01.2017 - 01.2020
Shift Supervisor
CVS Pharmacy
06.2014 - 01.2017
A.A - Business Administration Candidate
San Antonio Community College
High School Diploma -
Allen High School
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