Jeremy Stone
Magnolia ,DE
Summary
Results-driven professional with expertise in customer relations and small business operations. Proven ability to enhance customer satisfaction and streamline processes, driving meaningful business outcomes.
Overview
31
31
years of professional experience
Work History
Owner
J & J Vintage Radio Restoration, Repair and Sales
Magnolia DE
10.2021 - Current
- Restored vintage radios to original condition, enhancing functionality and aesthetic appeal.
- Managed customer inquiries, providing expert advice on restoration services and product selection.
- Developed marketing strategies to increase sales of restored radios and related products.
- Trained new technicians in restoration techniques, ensuring high-quality workmanship.
- Streamlined repair processes, reducing turnaround time for service delivery.
- Cultivated relationships with suppliers to source authentic parts for vintage radio restoration projects.
Assistant Manager
Sam's Club
Dover, DE
11.2007 - Current
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Led Fresh operations inside my facility
- Fresh market trainer from 2019-2025
Assistant Store Manager
Sam's Club
Exton, PA
06.2005 - 10.2007
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed team performance through effective coaching, resulting in improved customer service standards.
- Developed and implemented training programs for new staff, enhancing onboarding process efficiency.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Collaborated with department managers to optimize product placement and enhance merchandising effectiveness.
- Led initiatives to streamline processes, reducing operational costs while maintaining service quality.
- Fostered a positive work environment by promoting teamwork and open communication among staff members.
- Conducted regular performance evaluations, providing constructive feedback to drive employee development and engagement.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Assistant Manager
Sam's Club
Dover, DE
11.2002 - 06.2005
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted performance evaluations and provided constructive feedback to employees.
Assistant Manager
Sam's Club
Exton, PA
08.2002 - 11.2002
- Led initiatives to improve customer satisfaction scores through enhanced service protocols.
- Mentored junior staff, promoting professional development and operational efficiency.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Area Manager
Sam's Club
Dover, DE
08.2000 - 01.2002
- Analyzed performance metrics to identify trends, informing strategic decisions that improved overall service quality.
- Coordinated cross-functional initiatives to align departmental goals with company objectives for improved synergy.
- Mentored junior staff on best practices, fostering a culture of continuous learning and professional development.
- Managed scheduling and resource allocation, optimizing workforce productivity during peak operational periods.
- Reduced turnover rates by implementing employee retention programs focused on career development opportunities within the organization.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Overnight Stocker
Sam's Club
Dover, DE
04.1995 - 08.2000
- Unloaded and organized merchandise to optimize stockroom space and accessibility.
- Operated pallet jack and other equipment to safely transport inventory throughout the warehouse.
- Collaborated with team members to ensure timely restocking of shelves during overnight shifts.
- Maintained cleanliness and safety standards in compliance with company policies and procedures.
- Trained new staff on efficient stocking techniques and best practices for inventory management.
- Conducted inventory audits to verify stock levels and identify discrepancies for resolution.
- Implemented process improvements that enhanced workflow efficiency during overnight operations.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Kept work areas neat, clean and free from debris.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Stocked shelves to match planogram images and instructions.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Cashier
Sam's Club
Dover Delaware
11.1994 - 04.1995
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Developed training programs to enhance team performance and service quality.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated departmental activities, fostering collaboration among team members.
- Analyzed sales data to identify trends, driving strategic decisions for product placement.
- Managed scheduling and staffing, aligning resources with peak business needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction.
- Collaborated with team members to optimize checkout workflow during peak hours.
- Implemented store promotions to drive sales and improve customer engagement at the register.
- Monitored inventory levels at checkout area, ensuring product availability for customers.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Business Management
Delaware Technical Community College
DE1998
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Assistant Manager of the Year 2022
Awarded assistant manager of the year for market 39 out of 84 other assistant managers in the market
Timeline
Owner
J & J Vintage Radio Restoration, Repair and Sales
10.2021 - Current
Assistant Manager
Sam's Club
11.2007 - Current
Assistant Store Manager
Sam's Club
06.2005 - 10.2007
Assistant Manager
Sam's Club
11.2002 - 06.2005
Assistant Manager
Sam's Club
08.2002 - 11.2002
Area Manager
Sam's Club
08.2000 - 01.2002
Overnight Stocker
Sam's Club
04.1995 - 08.2000
Cashier
Sam's Club
11.1994 - 04.1995
Business Management
Delaware Technical Community College