Jeremy Tankersley
Dalton,GA
Summary
Tech-savvy professional with many years experience supporting key infrastructure hardware, software and equipment. Knowledgeable implementation of latest IT standards to scan systems for optimum performance, diagnose technology problems, and resolve surfaced issues. Resourceful communication with end-user and appliance manufacturer to maintain business continuity. In-depth support for communicating and orchestrating critical fixes.
Overview
21
21
years of professional experience
Work History
Sr System Support Tech
Mohawk
Chatsworth, ga
03.2024 - Current
- Monitored system performance and identified potential issues to ensure optimal operations.
- Implemented backup procedures to protect data from loss or corruption.
- Provided user support for all system applications and hardware components.
- Managed user profiles, secnical issues.urity access and shared file structures.
- Monitored Iseries/AS400 for problems, also performed user support.
- Performed troubleshooting to diagnose and resolve technical issues.
- Monitored performance and maintained systems according to requirements.
- Managed user accounts including passwords resets, account creation and deletion.
- Executed system backups according to established schedules and procedures.
- Identified potential areas of improvement within the data center environment.
- Checked physical environment conditions like temperature, humidity, power availability in the data center.
- Prepared detailed reports for management regarding various aspects of daily operations at the data center.
- Collaborated with vendors to resolve any issues related to malfunctioning hardware or software components.
- Investigated and resolved hardware or software problems reported by users.
- Reported malfunctioning equipment to reduce downtime.
- Documented data center technical information and instructions to maintain configurations.
Loss Prevention Officer
Mohawk
Chatsworth, GA
03.2003 - 03.2015
- Prepared daily reports detailing any incidents that occurred during shift hours.
- Confirmed visitor identification prior to granting entry into the building.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Checked for safety hazards and took corrective action when necessary.
- Responded to alarms and conducted investigations as required.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Provided escorts for visitors as needed throughout the facility.
- Performed first aid and CPR when necessary during emergency situations.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Guarded restricted areas to prevent unauthorized entry.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Education
GED -
Dalton State College
Dalton, GA12-2008
Skills
- System monitoring
- Hardware troubleshooting
- Database Maintenance
- Error Correction
- Error identification
- Collecting information
Timeline
Sr System Support Tech
Mohawk
03.2024 - Current
Loss Prevention Officer
Mohawk
03.2003 - 03.2015
GED -
Dalton State College