Results-driven professional in sales and finance management. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Overview
13
13
years of professional experience
Work History
Sales Manager
Crenshaw Hyundai
Burlington, NC
11.2024 - Current
Support sales team members to drive growth and development.
Train, coach, and mentor junior sales personnel to ensure success in their roles.
Manage daily operations of sales department, including supervision of staff members, quoting of trade in vehicles and meeting customer monthy payment requests.
Step into F&I manager role as needed to accommodate customers.
Responsible for interviewing, hiring and termination of sales staff.
Commercial Sales and F&I Manager
Terry Labonte Chevrolet
Greensboro, North Carolina
02.2020 - 10.2024
Advised customers on extended warranties, gap insurance, and service contracts as needed.
Analyzed credit reports from various sources to determine eligibility for loan approval or denial.
Processed vehicle financing applications and ensured accuracy of documentation before submitting them to lenders.
Assistant Store Manager
Verizon Wireless
Winston-Salem, North Carolina
03.2016 - 01.2020
Answered customer questions and addressed problems and complaints in person and via phone.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Responsible for developing and achieving action plans to reach daily and monthly sales goals.
Sales Associate
Modern Chevrolet
Winston-Salem, North Carolina
10.2011 - 03.2016
Helped customers find specific vehicles, answered questions, and offered product advice.
Adapted sales strategies based on customer interactions improve sales goals.
Maintained a positive relationship with management and other sales staff.
Education
Associate of Applied Science - Information Technology
Guilford Technical Community College
Jamestown, NC
05-2012
Skills
RouteOne/DealerTrack/DocuPad
AFIP Certification/Notary Public
Timeline
Sales Manager
Crenshaw Hyundai
11.2024 - Current
Commercial Sales and F&I Manager
Terry Labonte Chevrolet
02.2020 - 10.2024
Assistant Store Manager
Verizon Wireless
03.2016 - 01.2020
Sales Associate
Modern Chevrolet
10.2011 - 03.2016
Associate of Applied Science - Information Technology