Jeremy Villwock
Apple Valley,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
22
22
years of professional experience
Work History
Operations Manager
Xpress Global Systems
10.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Terminal Manager
Yellow Freight
01.2002 - 08.2023
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Directed and initiated investigations to resolve shipper or customer complaints.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Maintained composure and order when handling customer and employee injuries, incidents and accidents.
- Monitored employee performance and productivity.
- Optimized inventory management practices for better stock control, reduced wastage, and increased cost savings.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Education
High School Diploma -
Sultana High School
Hesperia, CA06.1997
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Operations Oversight
- Policies and procedures implementation
- Performance monitoring
- Customer Relationship Management
- Strategic Planning
- Warehouse Operations
- Maintenance Planning
Accomplishments
The terminal I managed was #1 terminal for the quarter, 3 times in my 7 years as a Terminal Manager.
Timeline
Operations Manager
Xpress Global Systems
10.2023 - Current
Terminal Manager
Yellow Freight
01.2002 - 08.2023
High School Diploma -
Sultana High School
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