Jeremy Vlach
Reno
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
24
24
years of professional experience
Work History
Sales Manager
Dillard's
Reno, NV
04.2020 - 05.2026
- Led sales team to exceed revenue targets through strategic planning and execution of promotional campaigns.
- Developed training programs to enhance staff product knowledge and improve customer engagement techniques.
- Analyzed market trends and customer feedback to refine sales strategies and optimize inventory management.
- Implemented performance metrics to monitor sales progress and identify areas for improvement among team members.
- Fostered relationships with key clients, enhancing loyalty and driving repeat business through personalized service initiatives.
- Collaborated with marketing department to align sales goals with promotional efforts, increasing overall brand visibility.
- Conducted regular performance reviews, providing constructive feedback and mentoring junior staff for professional development.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Selling Business Manager (Kids)
Dillards
Reno, CA
04.2023 - 02.2025
- Responsible for independently supervising and developing the selling associate in their area with the knowledge and skills needed for Dillard's 5 star selling and service
- Led operational strategy to enhance store performance and customer satisfaction.
- Managed inventory control processes, ensuring accuracy and timely replenishment.
- Analyzed sales data to identify trends and propose actionable solutions.
- Implemented marketing initiatives to drive customer engagement and sales growth.
- Mentored junior managers, fostering leadership development within the team.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Assisted with hiring process and training of new employees.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Drove revenue growth with targeted sales initiatives, adapting techniques to meet changing market conditions.
- Optimized inventory management, reducing waste and ensuring availability of key products.
Assistant Store Manager
Michaels
Reno, CA
01.2022 - Current
- All operations for running the store including; Onboarding, Payroll, Time keeping. Overseeing Customer Experience Managers/Frame shop Manager/Stock Room Manager in their day to day operations. Opening and closing the store including; Deposit, Ad set, updating Sales, updating clearance, signage, changing sections of the store per season.
Frame Shop Manager
Michaels
Reno, CA
11.2021 - Current
- All aspects of the frame shop including; Workload Planner, Daily Sales planner, Custom framing scorecard, Design hub orders, training all new framers on design hub, mat/glass/acrylic/foamcore cutting, drymounting, shadowboxes, checking/inspecting/handling freight, monthly game plans for custom framers, weekly leadership binder, signage pertaining to custom framing deals, reorders, maintaing and requiring Standard operating procedure/5 Star shop standards, SISO of the framing aisles including recovery/scanning outs/price labels/planograms.
Customer Service Manager
Michaels
Reno, CA
01.2021 - Current
- Opening the store including; Cash office, BOPIS orders, morning paperwork, Daily store walk to outline associate duties for the day. Responsible for making sure the rewards program is gaining traction and all cashiers are pushing to get sign ups. Training all new cashiers/associates on register process along with recovering the store. Hiring new associates, scanning the hiring pool for strong candidates. Training Part-time managers in all processes for the store. Assisting the frame shop when needed, taking orders or helping with production.
Paint Associate
Home Depot
Livermore, CA
07.2017 - 01.2019
- Opening of department, including cleaning of tint machines, walking department for safety hazards, cleaning paint desk counters/floors. Taking orders for paint/stains and completing them in a timely manner for customers. Customer color matching paint for customers. Organizing/stocking/cleaning all aisles within paint department. Assisting customers with any questions regarding all products within paint department.
Researcher
Discover Books
Livermore, CA
12.2015 - 12.2016
- Sortation and quality control of used books processed, frequently exceeding quota of 1200 books processed daily, use of independent judgement, light janitorial for end of day cleanliness, data entry of ISBN/ASIN ID numbers, titles and publication information into company database. Able to complete special projects daily when assigned by supervisor outside of normal scope.
Sales Associate
The UPS Store
Livermore, CA
03.2015 - 08.2015
- Opening and closing store as needed, balancing tills and extensive cash handling Mail room management, shipping and receiving, following procedures for both domestic and international shipments Customer service including packing items ranging from high-priced valuables to documents, assisting with copier, printer, scanner, & fax machines
Shoe Sales Associate/Stockroom Associate
Kohls
Livermore, CA
08.2014 - 02.2015
- Processing and organizing inventory according to Kohl's standards, unloading truck shipments, sales, customer service, & product promotion
Bookseller
Half Price Books
Dublin, CA
03.2014 - 06.2014
- Cashiering duties, including balancing tills and cash handling, assisting customers with book searches in-store and via store-based intranet search Organizing inventory, shelving & scanning inventory Processing & unloading weekly store shipments
Store Protection Specialist
Ross
Livermore; Dublin; San Jose, CA
09.2008 - 07.2013
- Protect customers, employees, and all assets by implementing programs that maximize safeness. Assist undercover LPS on arrests. Minimize theft and fraud and increase profits by reducing preventable losses.
Mobile Store Protection Specialist
Ross
Livermore; Dublin; San Jose, CA
09.2008 - 07.2013
- Managing all Store Prevention Specialists training new Store Protection Specialists. Training all employees on Loss Prevention. Protecting customers, employees, and all assets by implementing programs that maximize awareness and safety. Minimize theft and fraud and increase profits by reducing preventable losses.
Area Supervisor
Ross
Livermore; Dublin; San Jose, CA
09.2008 - 07.2013
- In charge of keeping corporate standards enacted throughout store, payroll and cash office, managing all employees, including scheduling, break and lunch coordination, and supervised offloading shipment. Responsibilities also included day-to-day operation of the store, including opening and closing.
Security Guard
Security Eye Patrol, Inc.
Livermore, CA
09.2007 - 09.2007
- Onsite security, protecting and patrolling local businesses in the Bay Area.
Technician and Operations Lead
Rimi Systems Integration
Milpitas, CA
08.2006 - 08.2007
- Pre-wiring, installing, troubleshooting, and repairing, centrally controlled home electronics, including Paradox and First Alert alarm systems, distributed audio, intercom, and data systems. Performed various duties such as inventory control, scheduling, warehouse maintenance, parts ordering, parts management.
Customer Service Representative
Best Buy
Dublin, CA
08.2005 - 08.2006
- Responsible for coordinating the receipt of products managing the loading and unloading of merchandise along with helping to pick up product assortments delivered in store.
Loss Prevention Specialist
Target, Inc
Livermore, CA
08.2004 - 08.2005
- Protect customers, employees, and all assets by implementing programs that maximize safeness. Assist undercover LPS on arrests. Minimize theft and fraud and increase profits by reducing preventable losses
Kennel Keeper
Animal Medical Center
Livermore, CA
09.2002 - 08.2004
- Maintained cleanliness throughout the medical facility, oversee the feeding and exercising of the animals. Assisted the veterinarian with operations, shots, medicine, and scheduled appointments for customers.
Education
High School -
Granada High School
06.2004
High School Diploma - Computer Science
Las Positas Community College
Skills
- Problem-solving
- POS systems operations
- Employee scheduling
- Hiring and training
- Pricing and markdowns
- Mentoring and coaching
- Team building and leadership
- Customer service management
- Sales growth
- Staff scheduling
- Marketing and promotions
- Systems and software expertise
Languages
English
Native or Bilingual
Timeline
Selling Business Manager (Kids)
Dillards
04.2023 - 02.2025
Assistant Store Manager
Michaels
01.2022 - Current
Frame Shop Manager
Michaels
11.2021 - Current
Customer Service Manager
Michaels
01.2021 - Current
Sales Manager
Dillard's
04.2020 - 05.2026
Paint Associate
Home Depot
07.2017 - 01.2019
Researcher
Discover Books
12.2015 - 12.2016
Sales Associate
The UPS Store
03.2015 - 08.2015
Shoe Sales Associate/Stockroom Associate
Kohls
08.2014 - 02.2015
Bookseller
Half Price Books
03.2014 - 06.2014
Store Protection Specialist
Ross
09.2008 - 07.2013
Mobile Store Protection Specialist
Ross
09.2008 - 07.2013
Area Supervisor
Ross
09.2008 - 07.2013
Security Guard
Security Eye Patrol, Inc.
09.2007 - 09.2007
Technician and Operations Lead
Rimi Systems Integration
08.2006 - 08.2007
Customer Service Representative
Best Buy
08.2005 - 08.2006
Loss Prevention Specialist
Target, Inc
08.2004 - 08.2005
Kennel Keeper
Animal Medical Center
09.2002 - 08.2004
High School -
Granada High School
High School Diploma - Computer Science
Las Positas Community College
Summary
- Experience with on-site security, protecting and patrolling local business within the Bay Area
- 6 year experience as a Loss Prevention Specialist
- 20+ years experience in customer service
- 20+ years retail/warehouse/security/Management experience
- Proficient with PC software/hardware
- Excellent technical and mechanical skills
- Highly detailed oriented, creative, and self starter
- Experience working with diverse mix of people