Jeremy Todd Warren
Wesson,MS
Summary
My complete tenure at Johnson Controls Inc. ended with over 17 years in the service department. I started there as an entry level fire alarm inspector and moved throughout several different positions within the service department before going into management. I learned all aspects of how to run the business and how to provide excellent customer service while growing revenue and margin year over year. Each year that I had management, the Jackson Branch sawm growth in both revenue and margin. the Jackson branch consistently remained best in class with a margin average around 60% while other surrounding branches were around 40%. I maintained great relationships with our customers and excellent rapport with co-workers.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Total Service Manager
Johnson Controls Inc.
Richland , MS
01.2018 - 09.2022
- Maintained team productivity and quality of service by establishing and maintaining clear service operating procedures.
- Monitored team performance, adhered to preventative Maintenance agreements (SLAs) and ensured contracts were executed correctly and in a timely manner.
- Followed up with customers during and after inspections and service calls to verify satisfaction.
- Met with customers to discuss service needs and offer available solutions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained financial accuracy when forecasting Revenue and Margin Targets each month in an effort to achieve the company's financial targets
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Inspection Manager
Johnson Controls
Richland, MS
10.2015 - 01.2018
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Supervised staff of [Number] personnel by implementing company policies, protocols, work rules and disciplinary action.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Trained and developed personnel to improve safety, employee relations and resolve [Type] issues.
- Developed detailed plans based on broad guidance and direction.
Education
No Degree - Business
University of Mississppi
05.2001 -
Associates Degree - Business
Copiah-Lincoln Community College
Wesson MS 08.1999 - 05.2001
Timeline
Total Service Manager
Johnson Controls Inc.
01.2018 - 09.2022
Inspection Manager
Johnson Controls
10.2015 - 01.2018
No Degree - Business
University of Mississppi
05.2001 -
Associates Degree - Business
Copiah-Lincoln Community College
08.1999 - 05.2001