Jeretta Mckenzie
Columbia,SC
Summary
Hello I am Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am very detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals. I believe that my familiarity with the industry would make me a good fit for this position. My skill set seems to be a perfect match for what you're looking for.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Dominion Energy
Remote
06.2022 - Current
- Maintain a positive and friendly tone with customers at all times
- Establish new customer accounts and record account information, like phone numbers or addresses etc
- Listen to customer complaints and try to identify the cause of their problem to your best ability
- Be able to manage large amounts of phone calls, chats, emails, and other communication channels
- Ensure customer satisfaction and maintain professional customer support.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Claims Representative
Sedgwick
Remote
03.2022 - 07.2022
- Communicates claim action/processing with claimant, client and appropriate medical contact
- Ensures claim files are properly documented and claims coding is correct
- May process routine payments and prescriptions and status reports for lifetime medical claims and/or defined period medical claims
- Maintains professional client relationships.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Caregiver
ComForCare
Columbia, SC
02.2022 - 04.2022
- Assisting with personal care, administering medication, and providing companionship
- Transporting or escorting the client to medical and other appointments
- Monitoring and reporting changes in health, behavior, and needs
- Ensuring the client's home is organized according to their needs and that safety measures are in place.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Healthcare Customer Service Representative
Teleperformance
Remote
09.2021 - 03.2022
- Healthcare/medical
- Billing/processing payments
- Claims
- Scheduling dentist/doctors appointments
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary
- Respond to requests such as follow up phone calls.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Verified insurance eligibility and coverage for patients.
- Resolved billing inquiries and disputes in timely fashion.
- Investigated insurance claims denials and appeals.
Nutritional Service Worker
South Carolina Department of Mental Health
Columbia, SC
02.2021 - 11.2021
- Cleans work areas, equipment and utensils
- Ensures compliance with sanitation and safety requirements
- Uses approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
- Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Crew Member
Five Guys
09.2020 - 08.2021
- Clean food preparation areas, cooking surfaces, and utensils
- Verify that prepared food meets requirements for quality and quantity
- Take food and drink orders and receive payment from customers
- Clean, stock, and restock workstations and display cases.
Cashier
Wingzone
09.2020 - 09.2020
- Cook
- Clean
- Stock
- Answer the phone for pick up/curbside
- Keep area sanitize.
Cook/Prep
Burger King
10.2019 - 08.2020
- Greet customers entering establishments
- Maintain clean and orderly checkout areas
- Resolve customer complaints
- Answer customers' questions, and provide information on procedures or policies
- Set prep station
- Ensured proper food handling standards
- Washed, peeled and prepared ingredients for a commercial kitchen.
Cashier
McAlister's Deli
05.2019 - 09.2019
- Interact with guests
- Taking customer orders and processing payments on POS systems
- When not serving guests, assist in maintaining restaurant cleanliness
- Deliver food to guests and bus tables after diners leave
- Ensure the accuracy of orders, servers frequently communicate with kitchen help and cashiers
- Greeted guests and customers.
Cook
Five Guys
03.2019 - 09.2019
- Greet customers entering establishments
- Maintain clean and orderly checkout areas
- Resolve customer complaints
- Answer customers' questions, and provide information on procedures or policies
- Set prep station
- Ensured proper food handling standards
- Washed, peeled and prepared ingredients for a commercial kitchen.
Cashier
Five Guys
07.2016 - 11.2018
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greet customers entering establishments
- Maintain clean and orderly checkout areas
- Answer customers' questions, and provide information on procedures or policies.
Cashier
Wendy's
06.2016 - 09.2016
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Clean food preparation areas, cooking surfaces, and utensils
- Verify that prepared food meets requirements for quality and quantity
- Take food and drink orders and receive payment from customers
- Clean, stock, and restock workstations and display cases.
Cashier/cook
Burger King
09.2015 - 01.2016
- Maintaining the cash register and handling cash transactions with customers
- Handle cash transactions with customers using cash registers
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving establishments
- Maintain clean and tidy checkout areas
- Bag, box or wrap packages
- Pleasantly deal with customers to ensure satisfaction.
Education
High School Diploma -
Rock Hill High School
Rock Hill, SC06.2015
Skills
- Leadership
- Communication skills
- Customer service
- Data Entry
- Appointment Scheduling
- Account Updating
- Money Handling Abilities
- Reading Comprehension
- POS Systems Expert
- Critical Thinking
- Research
- Computer Proficiency
- Call Center Experience
- Proofreading
- Coordination
- Documentation
- Payment Processing
- Order Processing
- Problem-Solving Abilities
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Dominion Energy
06.2022 - Current
Claims Representative
Sedgwick
03.2022 - 07.2022
Caregiver
ComForCare
02.2022 - 04.2022
Healthcare Customer Service Representative
Teleperformance
09.2021 - 03.2022
Nutritional Service Worker
South Carolina Department of Mental Health
02.2021 - 11.2021
Crew Member
Five Guys
09.2020 - 08.2021
Cashier
Wingzone
09.2020 - 09.2020
Cook/Prep
Burger King
10.2019 - 08.2020
Cashier
McAlister's Deli
05.2019 - 09.2019
Cook
Five Guys
03.2019 - 09.2019
Cashier
Five Guys
07.2016 - 11.2018
Cashier
Wendy's
06.2016 - 09.2016
Cashier/cook
Burger King
09.2015 - 01.2016
High School Diploma -
Rock Hill High School