Jeri Degroot
Salt Lake City
Overview
15
15
years of professional experience
Work History
CSR
Wells Fargo
Salt Lake City
03.2010 - Current
- Answer inbound phone calls
- Help Members with their accounts
- help resolve problems
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Handled customer inquiries and complaints in a timely manner.
Education
High School Diploma -
Pocatello High
Pocatello, ID08-1982
Skills
- Customer service
- Call handling
- Problem resolution
- Call center experience
- De-escalation techniques
Timeline
CSR
Wells Fargo
03.2010 - Current
High School Diploma -
Pocatello High
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