Jeri Lubeno
Human Resource Manager
Mesa,AZ
Summary
Conscientious and compassionate human resources manager with a drive to help employers recruit, develop, and retain qualified candidates. I am skilled at partnering with management teams to build employee-centric cultures, promoting positive morale, and optimizing productivity. I am motivated and positive, with excellent interpersonal, coaching, and communication skills.
SHRM-CP, PHR
Overview
20
20
years of professional experience
7
7
Certification
Work History
Owner
Sparkling Promos
03.2023 - Current
- Developed digital marketing strategies for clients by creating and implementing plans to reach and engage target audiences.
- Created reports on digital marketing efforts using Google Analytics tools to track and measure digital marketing success for clients.
- Created and deployed social media content, engaged with target audiences, and boosted reach with strategic ad placements.
- Enhanced user experience on the client's website through strategic design updates and content improvements.
- Coordinated with clients' sales and operational teams to verify the alignment of marketing initiatives with the clients' company goals.
- Determined clients' needs and provided brand awareness and recommendations to fulfill requirements.
- Created and managed print and social media campaigns to increase brand engagement.
Business Development Manager
Hole In One Golf Carts
07.2021 - 01.2023
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Developed and implemented strategies to optimize and boost digital marketing campaigns.
- Increased year-over-year sales by 30% with marketing initiatives and strategic plans.
- Enhanced brand recognition by implementing innovative marketing strategies and campaigns.
- Increased website traffic by optimizing search engine rankings using SEO best practices.
- Developed marketing materials, collaborating with colleagues to maintain a consistent brand voice.
HUMAN RESOURCE ASSISTANT STORE MANAGER
Pick ‘N Save
10.2017 - 07.2021
- Optimized labor schedules according to forecasted store needs, allocated budgets, and seniority for maximum productivity.
- Recruited, onboarded, and managed employee lifecycle using ATS, HRIS, SAP Success Factors, and E-Verify.
- Implemented and monitored performance systems, provided feedback, and addressed grievances.
- Ensured compliance with the union CBA, company policies, laws, and regulations, provided guidance, and recommended updates.
- Identified and resolved operational issues, optimized schedules, controlled labor costs, and upheld quality and safety standards.
- Effectively communicate with internal stakeholders to achieve compliance with organizational policies, providing feedback and recommending necessary changes.
- Minimized shrinkage and accidents through audits, training, and security measures, ensuring a safe work environment.
FRONT END TRAINING SUPPORT SPECIALIST
Ettain Group, Inc.
02.2017 - 09.2017
- Subcontracted to Pick ‘N Save for training employees throughout Wisconsin,
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on new training programs.
- Traveled to client locations to conduct training classes.
- Demonstrated proper operation, servicing, and troubleshooting of Toshiba equipment.
- Coordinated training with supervisors and managers to optimize training initiatives and work-flow management.
LEAD EVENT SPECIALIST
Crossmark
10.2015 - 01.2017
- Executed forward-facing brand awareness events inside Walmart throughout Southeast Wisconsin to promote national brands
- Increased customer engagement through interactive product demonstrations and by providing in-depth product knowledge.
- Managed event logistics for seamless execution and improved overall guest satisfaction.
- Monitored and controlled event expenditures to meet budgets.
- Developed detailed post-event reports, documenting all aspects of each event for effectiveness
COMMUNITY REPRESENTATIVE
American Marketing and Publishing
11.2015 - 01.2016
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Used consultative sales techniques to pinpoint customers' advertising needs and close sales contracts.
- Prepared and delivered sales presentations to businesses to sell new advertising programs.
- Sold non-traditional advertising in niche publications and digital platforms.
Education
MBA - Business Administration
Western Governors University
Salt Lake City, UT05.2024
Bachelor of Arts - Human Resource Management
Concordia University Wisconsin
Mequon, WI12.2022
Associate of Applied Science - Marketing
Gateway Technical College
Racine, WI04.2020
Skills
- Staff Management
- Customer Relations
- Human Resource Management
- Microsoft Office Proficiency
- Analytical and Critical Thinking
- Onboarding, Training, and Development
- Collaborative problem-solving
- Labor law knowledge
- Problem-solving abilities
- Social media management
- Emotional intelligence
Certification
- SHRM-CP Certified
- PHR-HRCI Certified
- Google Analytics Certification
- Hubspot Marketing Certification
- Digital Marketing Science Certificate
- Retail Management Certificate
- Food Safety Certified
Affiliations
- Society of Human Resource Management
Timeline
Owner
Sparkling Promos
03.2023 - Current
Business Development Manager
Hole In One Golf Carts
07.2021 - 01.2023
HUMAN RESOURCE ASSISTANT STORE MANAGER
Pick ‘N Save
10.2017 - 07.2021
FRONT END TRAINING SUPPORT SPECIALIST
Ettain Group, Inc.
02.2017 - 09.2017
COMMUNITY REPRESENTATIVE
American Marketing and Publishing
11.2015 - 01.2016
LEAD EVENT SPECIALIST
Crossmark
10.2015 - 01.2017
MBA - Business Administration
Western Governors University
Bachelor of Arts - Human Resource Management
Concordia University Wisconsin
Associate of Applied Science - Marketing
Gateway Technical College
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