Summary
Overview
Work History
Education
Skills
Timeline
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Jeri Severson

Alta,IA

Summary

Dedicated administrative professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

25
25
years of professional experience

Work History

Desk Operations Specialist

Mayo Clinic Health Systems
03.2021 - Current


  • Participated in cross-functional projects to enhance operational efficiency within the organization as a whole.
  • Facilitated effective communication between front office personnel, back office staff, and technology teams, promoting cohesive teamwork across departments.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.

Patient Coordinator

Mason City Clinic
09.2019 - 02.2021


  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.

Manager/ owner-operator

Strike Zone
06.2015 - 07.2019


  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Psychometrist

Mercy Medical Center, North Iowa
05.2000 - 06.2015
  • Reinforced the validity and reliability of psychological assessments through adherence to standardized procedures during all aspects of test administration.
  • Co-facilitated group therapy sessions to provide interactive and supportive environment for clients to process experiences and learn new coping skills.
  • Facilitated timely completion of assessments by managing schedules effectively and prioritizing urgent cases when necessary.

Education

B.A. - Clinical Psychology

BUENA VISTA UNIVERSITY
MASON CITY, IA
06.2000

Skills

  • Data analysis proficiency
  • Exceptional organization
  • Time management expertise
  • Technical aptitude
  • Customer service
  • Critical thinking
  • Professional telephone etiquette
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking
  • Adaptability and flexibility
  • Attention to detail

Timeline

Desk Operations Specialist

Mayo Clinic Health Systems
03.2021 - Current

Patient Coordinator

Mason City Clinic
09.2019 - 02.2021

Manager/ owner-operator

Strike Zone
06.2015 - 07.2019

Psychometrist

Mercy Medical Center, North Iowa
05.2000 - 06.2015

B.A. - Clinical Psychology

BUENA VISTA UNIVERSITY

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Jeri Severson