Gabrielle Arteaga
Round Rock ,TX
Summary
Proven Desk Operations Specialist and Nail Technician with a track record of enhancing customer satisfaction and streamlining operations at Mayo Clinic and Milk and Honey Salon and Spa. Skilled in time management and customer service, adept at scheduling coordination and workflow optimization, significantly improving office and salon efficiency.
Overview
5
5
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic
05.2023 - Current
- Greeted guests entering and exiting facility.
- Maintained cleanliness of entranceway, lobby and restrooms.
- Completed cashier and point of sale operations.
- Answered phones and assisted callers with inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced office productivity by handling high volume of callers per day.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Nail Technician
Milk and Honey Salon and Spa
12.2019 - 03.2024
- Established strong client relationships through exceptional customer service and communication skills.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Offered advice and recommended products to improve and maintain nails.
- Communicated effectively with management concerning important customer issues.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Responded to customer requests and concerns about gel application and nail art designs.
- Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
- Boosted salon revenue by upselling additional services and retail products to clients.
Education
Cosmetology Education
Paul Mitchell The School Austin
Austin, TX08.2015
Skills
- Time management expertise
- Exceptional organization
- Scheduling Coordination
- Workflow Optimization
- Data analysis proficiency
- Strong organizational skills
- Customer Service
- Professional telephone etiquette
- Patient Scheduling
Timeline
Desk Operations Specialist
Mayo Clinic
05.2023 - Current
Nail Technician
Milk and Honey Salon and Spa
12.2019 - 03.2024
Cosmetology Education
Paul Mitchell The School Austin