Jerica Denn
Wells,MN
Summary
Detail-oriented Office Manager known for exceptional customer service and effective leadership. Skilled in managing daily operations and financial processes, creating a positive impact on client satisfaction and team performance.
Overview
5
5
years of professional experience
Work History
Office Manager
Warmka Transport, Inc
Easton, MN 56025
04.2023 - Current
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Maintained accurate records of financial transactions, supporting budgetary compliance and reporting.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for employees.
- Took care of all the insurance and claims
- Accounts payable
Personal Banker
Pioneer Bank
Mapleton, MN 56065
12.2021 - 12.2024
- Developed personalized banking solutions to meet client financial needs.
- Cultivated strong relationships with clients, enhancing customer loyalty and satisfaction.
- Analyzed customer accounts to identify opportunities for product cross-selling.
- Streamlined account opening processes, reducing turnaround time for new clients.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Treasurer
Sterling Township
Mapleton, MN 56065
01.2021 - 07.2022
- Oversaw financial planning and budgeting processes to ensure fiscal responsibility and transparency.
- Prepared and presented financial reports to the Township Board, enhancing decision-making with clear insights.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Drafted treasury reports to support management decision-making needs.
Education
High School Diploma -
Maple River
Mapleton, MN 56065Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Scheduling and calendar management
- Payroll processing
- Bookkeeping
- Account reconciliation
- Human resources
Timeline
Office Manager
Warmka Transport, Inc
04.2023 - Current
Personal Banker
Pioneer Bank
12.2021 - 12.2024
Treasurer
Sterling Township
01.2021 - 07.2022
High School Diploma -
Maple River