Jerica Miller
Kemmerer
Summary
Dynamic Patient Access Representative with a proven track record at South Lincoln Medical Center, excelling in insurance verification and HIPAA compliance. Known for delivering exceptional customer service and fostering strong client relationships, I adeptly manage patient check-ins and enhance overall satisfaction through effective communication and organization.
Overview
17
17
years of professional experience
Work History
Patient Access Representative
South Lincoln Medical Center
08.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Nail Technician
Self-employeed
07.2008 - 08.2024
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Ran a successful business for 17 years, running my books, keeping track of product and orders.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
Education
No Degree - Medical Coding
Penn Foster Career School
Scranton, PA01-2026
No Degree - Nail Tech
Sublime Acadamy of Beauty
Vernal, UT07-2008
High School Diploma -
Uintah High School
Vernal, UT03-2008
Skills
- Insurance verification
- Customer service
- HIPAA compliance
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Patient registration
- Auditing registration reports
Timeline
Patient Access Representative
South Lincoln Medical Center
08.2024 - Current
Nail Technician
Self-employeed
07.2008 - 08.2024
No Degree - Medical Coding
Penn Foster Career School
No Degree - Nail Tech
Sublime Acadamy of Beauty
High School Diploma -
Uintah High School
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