Jericzay Cristina Serrano
Luna Rosa Puerto Rican Grill & Tapas
Richmond,VA
2
Languages
1
Certification
2
years of professional experience
Guest-focused Server with 2+ years of experience in fast-paced, high-volume, and hospitality-driven environments, including tourism-oriented and full-service dining settings. Skilled at multitasking, upselling, and creating memorable guest experiences for both local and international visitors. Bilingual in English and Spanish, with strong communication, teamwork, and adaptability skills well suited to Riverwalk and hotel restaurant settings.
Work History
Server
8 Months- Provided high-volume service, managing 6-10 tables simultaneously during peak hours.
- Served a diverse mix of local and visiting guests, adapting communication style to ensure a welcoming, memorable dining experience.
- Boosted average check size by upselling appetizers, drinks, and desserts.
- Delivered excellent guest service, generating repeat visits and positive feedback.
- Coordinated with kitchen and bar staff to streamline service during high-volume periods.
- Ensured accuracy in POS systems, order processing, and cash handling.
Server
1 Year 2 Months- Delivered guest service at a high-traffic, tourism-driven restaurant, regularly serving large groups, families, and out-of-town visitors.
- Promoted daily specials and featured menu items, contributing to increased restaurant sales.
- Optimized table turnover and guest flow during peak tourist hours, enhancing the overall dining experience.
- Generated strong tip earnings through exceptional, guest-focused service.
Education
High School Diploma
Skills
Guest & Customer Service
POS Systems (Toast / Square)
Upselling & Sales Techniques
High-Volume & Tourist-Focused Service
Multitasking & Time Management
Attention to Detail
Team Collaboration
Conflict Resolution
Flexible Availability (nights
weekends
holidays)
Bilingual: English / Spanish
• Staff Training
Certification
- TABC (Texas Alcoholic Beverage Commission) Certified
- Texas Food Handler Certification
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
Luna Rosa Puerto Rican Grill & Tapas
11.2025 - 07.2026Read More
Server
Selys Mexican Restaurant
08.2024 - 10.2025Read More
South San High School
High School Diploma
Read More