Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jeriesha Mitchell

Little Rock,AR

Summary

Professional with strong background in process optimization and workflow management. Skilled in coordinating tasks, ensuring quality, and improving efficiency. Known for effective teamwork and adaptability in fast-paced environments. Proven track record in delivering results and driving continuous improvement.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Process Assistant

Amazon
12.2021 - Current
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.

Internet Fulfillment Clerk

Lowe's
06.2018 - 03.2019
  • Conducted routine audits of inventory levels, identifying discrepancies early on to prevent any negative impact on order fulfilment processes or customer satisfaction ratings.
  • Optimized storage space utilization by regularly reorganizing inventory based on item popularity and seasonal trends.
  • Participated in regular staff meetings to share best practices, address challenges, and discuss opportunities for improvement within the fulfillment department.
  • Reduced fulfillment errors with thorough quality checks before packaging and shipping products.
  • Provided excellent customer service while resolving shipment discrepancies or issues related to damaged merchandise promptly and professionally.

Shift Supervisor

Wendys Restaurant
08.2015 - 09.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Education

Cosmetology Degree With Color And Cutting Honors - Cosmetology

Paul Mitchell The School
North Little Rock, AR
09-2021

Skills

  • Safety management
  • Workflow management
  • Assignment delegation
  • Management support
  • Performance monitoring
  • Attendance tracking
  • Process documentation
  • Process improvement
  • Paperwork processing
  • Inventory management
  • Data entry
  • Quality assurance

Accomplishments

  • Supervised team of 100 or less associate members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved target goals through effectively helping with encouraging AA's on productivity, speed, and quality.
  • Documented and resolved Time off task issues which led to AA's effectively staying on stations for longer periods.

Certification

  • robotics , amazon - 1 year certification
  • [jam clearer] - 2 year certification
  • promoted feb 2023 to Process Assitant

Languages

English
Full Professional

Timeline

Process Assistant

Amazon
12.2021 - Current

Internet Fulfillment Clerk

Lowe's
06.2018 - 03.2019

Shift Supervisor

Wendys Restaurant
08.2015 - 09.2017

Cosmetology Degree With Color And Cutting Honors - Cosmetology

Paul Mitchell The School

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