Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jerisha Dunaway

Jerisha Dunaway

Sterrett,AL

Summary

High-energy customer service representative with proven skills in complaint resolution, cash handling, and relationship building. Committed to delivering exceptional service and fostering customer loyalty.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

The Salon Center
Pelham, AL
07.2020 - Current
  • Resolved customer complaints and provided effective solutions promptly.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong customer relationships to encourage repeat business.
  • Developed positive relationships with customers through friendly interactions.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Educated clients on salon services, products, and promotions offered.
  • Processed payments and handled cash transactions accurately.

Warehouse Worker

Mspark
Leeds, AL
05.2017 - 06.2020
  • Coordinated with team members to achieve on-time order fulfillment.
  • Trained new staff on warehouse procedures and safety practices.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Used pallet jacks to move items to and from warehouse locations.
  • Operated scanners, computers, and other equipment to track orders.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Processed returns of defective merchandise to uphold inventory accuracy. of defective merchandise as required.
  • Resolved reported issues related to shipping errors or damages.

Education

Some College (No Degree) -

Jefferson State Community College
Birmingham, AL

Skills

  • Customer service
  • Complaint resolution
  • Order fulfillment
  • Payment processing
  • Cash handling
  • Shipping and receiving
  • Call center operations
  • Order fulfillment management
  • Tracking complaints
  • Data entry accuracy
  • Spire / Sage
  • Microsoft Outlook
  • Training others
  • Attention to detail
  • Cross-selling techniques

Timeline

Customer Service Representative

The Salon Center
07.2020 - Current

Warehouse Worker

Mspark
05.2017 - 06.2020

Some College (No Degree) -

Jefferson State Community College
Jerisha Dunaway