High-energy customer service representative with proven skills in complaint resolution, cash handling, and relationship building. Committed to delivering exceptional service and fostering customer loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
The Salon Center
Pelham, AL
07.2020 - Current
Resolved customer complaints and provided effective solutions promptly.
Provided excellent customer service to resolve customer complaints in a timely manner.
Answered customer inquiries and provided accurate information regarding products and services.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Developed strong customer relationships to encourage repeat business.
Developed positive relationships with customers through friendly interactions.
Identified opportunities for upselling additional products or services based on customer needs.
Educated clients on salon services, products, and promotions offered.
Processed payments and handled cash transactions accurately.
Warehouse Worker
Mspark
Leeds, AL
05.2017 - 06.2020
Coordinated with team members to achieve on-time order fulfillment.
Trained new staff on warehouse procedures and safety practices.
Prepared and completed warehouse orders for delivery or pickup according to schedule.
Used pallet jacks to move items to and from warehouse locations.
Operated scanners, computers, and other equipment to track orders.
Ensured safety protocols were followed at all times while operating machinery.
Processed returns of defective merchandise to uphold inventory accuracy. of defective merchandise as required.
Resolved reported issues related to shipping errors or damages.