Jerlonda Jefferies
Charlotte,NC
Summary
A college graduate committed to studying and developing skills in organizational management and teamwork. Self-directed and energetic, with outstanding performance in both autonomous and collaborative contexts, including working independently and collaboratively on group projects. Organized and dependable candidate who excels at handling various priorities while maintaining a good attitude. Willingness to take on more responsibility to achieve team goals.
Overview
7
7
years of professional experience
Work History
Teacher
Charlotte Mecklenburg School System
08.2023 - Current
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Increased student literacy rates can be achieved by implementing targeted reading strategies in individualized instruction plans.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Technical Support Advisor
Concentrix
01.2021 - 08.2023
- Tailored technical explanations according to each client''s level of expertise, ensuring clarity and understanding.
- Escalated high-priority cases to appropriate departments, ensuring swift resolution and preventing potential downtime for clients.
- Reduced call wait times for customers by efficiently prioritizing support requests and managing time effectively.
- Served as a liaison between clients and other internal departments when necessary, ensuring a seamless communication process for effective issue resolution.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
- Mentored junior team members, sharing best practices and improving overall team performance levels.
Recruiter
Jefferies Enterprise
03.2019 - 01.2021
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Maintained compliance with federal and state employment laws during the entire recruitment process.
- Implemented innovative sourcing strategies that led to the discovery of top talent in competitive markets.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
Office Assistant
M&J LLC
06.2017 - 03.2019
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Coordinated office events that promoted team cohesion and boosted overall morale among employees.
- Managed travel arrangements for executives, resulting in cost savings on flights, accommodations, and transportation services.
- Handled payroll duties accurately, ensuring all employees received their paychecks on time.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Boosted employee morale with thoughtful event planning and team-building activities.
Education
Bachelor of Science - Organizational Management
Saint Augustine's University
Raleigh, NC05.2024
High School Diploma -
Hopewell High School
Huntersville, NC06.2017
Skills
- Small Group Instruction
- Classroom Instruction
- Group Instruction
- Strategic Planning
- Technical Support
- Recruitment
- Recruitment and hiring
- Leadership Training and Development
- Customer Service
- Microsoft Outlook
- Staff education and training
Timeline
Teacher
Charlotte Mecklenburg School System
08.2023 - Current
Technical Support Advisor
Concentrix
01.2021 - 08.2023
Recruiter
Jefferies Enterprise
03.2019 - 01.2021
Office Assistant
M&J LLC
06.2017 - 03.2019
Bachelor of Science - Organizational Management
Saint Augustine's University
High School Diploma -
Hopewell High School
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