Jermaine Abe

PSI/Talogy

08.2004 - Current

Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
Conducted routine and emergency maintenance of assigned data center equipment.
Implemented and maintained virtual private networks.
Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
Spearheaded inventory control measures to replenish and maintain IT equipment.
Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
Contributed to development, administration and testing of disaster recovery plans.
Attended meetings to deliver status reports to key stakeholders.
Increased network stability by proactively analyzing performance metrics and addressing potential bottlenecks before they impacted users'' experience.
Led large-scale infrastructure projects to successful completion, coordinating resources across departments for seamless integration into existing systems environments.
Resolved issues and escalated problems with knowledgeable support and quality service.
Supported remote workforce needs by configuring secure VPN connections enabling them to access critical resources from any location.
Enhanced system security with regular patch updates and vulnerability assessments.