Jermaine Chatman
Louisiana,MO
Summary
Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
16
16
years of professional experience
Work History
Customer Service Manager
H2t (Head2toe) Fitness&nutrition
Louisiana, MO
02.2019 - Current
- Evaluated and authenticated returns, exchanges and voids.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Reviewed accounts for payments received or approved credit arrangements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided exceptional customer service to ensure customer satisfaction.
Receiving Dock Associate
Speed Commerce
Louisiana, MO
02.2009 - 02.2015
- Prepared packages for shipping and determined most economical shipping methods.
- Performed regular maintenance checks on all material handling equipment used in the dock area.
- Reported any issues or problems encountered during receiving process to supervisor immediately.
- Filled out paperwork accurately such as documentation for received goods, returns.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Inspected inbound freight for damages or shortages; documented findings on receiving report.
- Prepared documentation to track and report on damaged or missing items.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Tracked shipments using computer systems to maintain accurate records of receipt dates and quantities delivered.
- Assisted with inventory control activities such as cycle counting, stock rotation and replenishment of supplies.
- Received shipments and verified contents against purchase orders, bills of lading, invoices and packing slips; reported discrepancies to supervisor.
- Used pallet jack and forklift to load and unload shipments while observing safety protocols.
- Operated hand-held devices for data entry purposes when necessary.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Received, unloaded and documented incoming stock in warehouse and staged merchandise for easy retrievability.
- Unloaded trucks by hand or with material handling equipment; stored goods in proper location in warehouse.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
Education
Bachelor of Arts - Business Administration And Management
University of Ohio
Chillicothe, OH07-2006
Skills
- Staffing coordination
- Training and mentoring
- Complaint resolution
- Metric tracking
- Verbal and written communication
- Conflict resolution techniques
- Shipping, receiving, and warehousing
- Product knowledge
- Exceptional interpersonal communication
- Problem-solving
Timeline
Customer Service Manager
H2t (Head2toe) Fitness&nutrition
02.2019 - Current
Receiving Dock Associate
Speed Commerce
02.2009 - 02.2015
Bachelor of Arts - Business Administration And Management
University of Ohio