Jermaine Down
Choctaw
Summary
Systems professional prepared to deliver high standards and impactful results. Expertise in system design and integration, consistently enhancing operational efficiency. Known for strong teamwork and adaptability, with focus on innovation and reliability. Skills include systems analysis and project management, valued for meticulous attention to detail and proactive approach.
Overview
26
26
years of professional experience
1
1
Certification
Work History
System Engineer
TBS Factoring Service
02.2023 - Current
- As a member of the infrastructure team of a financial services company, which focuses on logistics and transportation clients, our team is small and multi-disciplinary.
- Managed countless cloud-based SaaS solutions that provided numerous services to our organization, i.e., cloud-based TELCO, marketing, user productivity, mass mailing, managed file transfer, etc.
- Performed multiple migrations of hardware and software solutions from on-premise to cloud, from cloud to on-premise, and migrations between different AWS/Azure tenants.
- Currently, the company's Microsoft 365/Azure Subject Matter Expert is responsible for managing Entra ID accounts, Conditional Access management, Azure virtual machines, O365 enterprise applications, SharePoint administration, Exchange administration, and Defender/Purview security management.
- Built and maintained hundreds of AWS EC2 and RDS instances, built and managed thousands of S3 storage buckets, and built a robust backup and restore testing infrastructure via AWS Backup.
- Administered user access to our AWS site/service via AWS IAM, and performed AWS network management through Virtual Private Cloud tunnels and Route 53 DNS configuration management.
- Administered various on-premise services and hardware, such as Cohesity backup solutions, HPE Nimble storage, VMware virtual infrastructure, ManageEngine OS Deployer (endpoint imaging), Proxmox Virtual Infrastructure, pfSense firewalls, Dell networking devices, and Cisco/Meraki networking devices.
- Managed multiple models of Dell physical server infrastructure, configured iDRAC instances, and performed everyday management of physical storage and backup solutions.
- Key player in the disaster recovery process of protecting the physical data center from power loss, weather-related incidents, and environmental issues, including management of the backup power grid.
- Was the SME for our on-premise hybrid to full-cloud Azure migration, moving the entire user base from AD Sync hybrid management to full-cloud Azure and Intune management?
- After this migration, I served as the sole Intune Administrator for the organization.
- Utilized PowerShell and GraphAPI scripting to perform necessary automations for on-premise Active Directory, Windows Server tasks, DHCP management/failover, patch management, and Group Policy.
- Worked on and completed dozens of projects under the organization’s Project Management workflow in a variety of roles, including Project Lead on multiple infrastructure projects.
- Built the monitoring and alerting system utilized by the organization that alerts to issues with servers, network devices, power management units, environmental monitoring devices, and SQL instances.
System Administrator
Computer System Designers LLC
04.2022 - 01.2023
- Supported the FAA Academy’s Technical Operations Training Division with high-quality IT systems management.
- Set up and maintained all FAA classroom technology, both hardware and software.
- Established testing protocols for PCs, tablets, VDIs, and applications to ensure they meet FAA system requirements and contract restraints.
- Recommended cloud products, paperless testing solutions, and wireless solutions to FAA leadership, and implemented any chosen product via the assigned project lead.
- Managed on-premises Active Directory for user accounts and domain devices via Group Policy.
- Managed the IT inventory of all assigned facilities, and performed endpoint OS imaging using various tools.
- Developed training materials utilized by students and instructors, covering various hardware and software.
- Managed thousands of Citrix and VMware thin client systems at over 15 separate sites.
Systems Administrator
Oklahoma City Community College
04.2021 - 04.2022
- Managed the installation and administration of various systems, including Microsoft O365, Active Directory Directory Services, EntraID, Group Policy, Nimble Storage, and VMware virtual environments.
- I was the organization’s Azure AD/Office 365 Subject Matter Expert and took the lead on issues tied to O365.
- Supported 1,600+ employees, 10,000 students, and over 2,000 alumni and retirees with IT services across 3 domains in 1 Active Directory forest, and utilized PowerShell scripting to automate domain user tasks.
- Administered Active Directory Federation Services/Single Sign-On configuration and two separate email systems (Exchange 2016/O365).
- Was responsible for most incident response-related duties, handling account breaches, spam campaigns, compromised infrastructure, and other security-related duties.
- Oversaw security configuration, patching, and management of hundreds of different applications and core service servers, mostly Dell server hardware.
- Performed the initial configuration and daily management of the Cohesity backup system, and performed regular backup testing to ensure backup viability. This includes Disaster Recovery (DR) site configuration.
- Maintained numerous endpoints, including over 400 thin clients, 300+ virtual servers, and numerous VDI environments via vSphere and Workspace ONE.
- Handled Tier III customer support tickets, and any elevated technical troubleshooting needs.
Client Support Analyst
Agio
12.2019 - 11.2020
- Provided white-glove, remote service to clients in and around the New York City area.
- Proficient in administering traditional Active Directory, Office 365, G Suite, Amazon Web Services, and other IT environments.
- Involved in break-fix related issues, application troubleshooting, employee onboarding, and offboarding, and server management.
- I wrote PowerShell and BASH scripts to automate server tasks and Active Directory user offboarding.
- Worked as a supplemental Network Administrator for the team’s Network Engineering section.
- Assisted network engineers in managing network infrastructure and troubleshooting network devices during staff shortages and workflow increases.
- Performed configuration changes and other assigned duties for network management.
- Managed thousands of Voice over IP telephone endpoints using a variety of vendors (cloud and on-premises).
- Utilized the ServiceNow system to manage and document the delivery of IT services.
- Assisted in updating and maintaining a shared online knowledge base environment.
- Performed initial email security investigations and determined safe email traffic through the inspection of email headers, attachment/malware testing, and sender verification.
Systems Support Technician
Oklahoma Supreme Court
12.2018 - 11.2019
- Provided help desk support for Hewlett-Packard desktop/server hardware, Windows 7/10 Enterprise systems, Windows 2012 R2/2016 server operating systems, mobile devices, Cisco/Aruba network devices, SolarWinds network management, and multiple suites of proprietary courthouse software to over 2,500 users at over 80 different locations throughout Oklahoma.
- Utilized Active Directory and server management tools in the completion of these tasks.
- Created and delivered training to end users on utilizing assigned technology resources.
- For VIP users and their staff located within the Supreme Court building, we provided direct desktop support services.
- Entered all requests and resolutions in IT service management software, and escalated necessary service requests to development, business management, and system administration specialists.
- Created and maintained accurate documentation in the department’s Knowledge Base system.
- Assisted other departments in various tasks due to staff shortages.
- Performed code inspection in support of the development QA team, and server administration/virtualization tasks for the System Administration team.
- Assigned temporary duties to the Networking team in order to fill in for a vacant position.
- Duties included remote/onsite network device management, initial network device troubleshooting, network architecture diagramming, VOIP endpoint configuration, and LTE backup device administration.
Owner and Lead Technician
JD Computer Repair
06.2018 - 10.2019
- Owner and technician for a Service-Disabled Veteran-Owned Small Business, concentrated on IT services, computer repair, and mobile device repair.
- I ran the business out of my home, with three subcontractor technicians working for the company.
- Handled all of the company’s back-end functions (marketing, regulatory filings, insurance, payroll, and billing).
- Scheduled all incoming service requests and assigned technicians as appropriate.
- Handled customer service issues, and monitored the job performance of technicians.
- Ensured proper training of technicians, and documentation of relevant education and certifications.
- Performed break/fix computer and mobile device repair, network equipment installations, server maintenance, and remote IT service calls.
Health Technician
U.S. Department of Veterans Affairs
10.2011 - 11.2018
- Patient care support position in the Radiology Service (Department).
- Duties included preparing patients for procedures, drawing lab work, starting intravenous access lines, and scheduling or checking in patients.
- Worked as a department Automated Data Processing Applications Coordinator (ADPAC or IT Liaison) as an additional duty.
- Provided department-level support for IT hardware and software before elevation to the hospital-wide IT department.
- Resolved user account issues using Microsoft Active Directory.
- Performed software troubleshooting on Windows 7 and XP operating systems.
- Conducted hardware troubleshooting on Dell workstations/peripherals.
- Serviced equipment from various medical device manufacturers.
- Previous positions worked within the organization were Patient Services Assistant and Medical Support Assistant.
- Member of the facility's Emergency HAZMAT Decontamination Team.
- Member of the deployable Disaster/Emergency Medical Personnel System, with multiple deployments in support of medical operations in disaster zones.
Public Computer Specialist (Part Time)
Metropolitan Library System of Oklahoma County
04.2012 - 08.2012
Public Safety Communicator-911 Call Taker
Oklahoma City Police Department
10.2006 - 10.2011
Hospital Corpsman/Petty Officer 3rd Class
US Navy
04.2002 - 02.2006
Information Systems Operator-Analyst
United States Army Reserve
08.1999 - 04.2001
Education
Associate of Applied Sciences (AAS) - Computer Science - Networking & CyberSecurity
Oklahoma City Community College
Oklahoma City, OK12.2024
Technical Certificate, Information Technology - Information Technology, Security Specialist
MyComputerCareer
Westerville, OH10.2019
Technical Certificate, Information Technology - Information Technology, System Administrator
MyComputerCareer
Westerville, OH02.2019
Associate of Applied Sciences - Emergency Medical Services
Oklahoma City Community College
Oklahoma City, OK12.2014
High School Diploma - undefined
Del City High School
Del City, OK05.2001
Skills
- System engineering
- Project management
- Incident management
- LAN/WAN
- IT infrastructure
- Hardware configuration
- Virtualization
- Server management
- Compliance management
- Application support
- IT management
- Enterprise architecture
Certification
- CompTIA Network+
- CompTIA Security+
- CompTIA Server+
- CompTIA A+
- CompTIA Network Infrastructure Professional (CNIP)
- CompTIA IT Operations Specialist (CIOS)
- CompTIA Secure Infrastructure Specialist (CSIS)
- EC Council Certified Ethical Hacker (CEH)-Trained
- DoD 8570.01 Information Assurance-Technical II
- DoD 8570.01 Information Management Assurance-Management I
- Microsoft Technology Associate: Security Fundamentals (98-367)
- Microsoft Technology Associate: Network Fundamentals (98-366)
- Microsoft Technical Associate: Server Admin Fundamentals (98-365)
- Microsoft Technology Associate: Mobility and Device Fundamentals (98-368)
- Microsoft365 Fundamentals (MS-900)
- Microsoft365 Endpoint Administrator (MD-102)
- Linux Professional Institute-Linux Essentials
- Cisco Certified Network Associate (CCNA) (2020-2023)
Timeline
System Engineer
TBS Factoring Service
02.2023 - Current
System Administrator
Computer System Designers LLC
04.2022 - 01.2023
Systems Administrator
Oklahoma City Community College
04.2021 - 04.2022
Client Support Analyst
Agio
12.2019 - 11.2020
Systems Support Technician
Oklahoma Supreme Court
12.2018 - 11.2019
Owner and Lead Technician
JD Computer Repair
06.2018 - 10.2019
Public Computer Specialist (Part Time)
Metropolitan Library System of Oklahoma County
04.2012 - 08.2012
Health Technician
U.S. Department of Veterans Affairs
10.2011 - 11.2018
Public Safety Communicator-911 Call Taker
Oklahoma City Police Department
10.2006 - 10.2011
Hospital Corpsman/Petty Officer 3rd Class
US Navy
04.2002 - 02.2006
Information Systems Operator-Analyst
United States Army Reserve
08.1999 - 04.2001
Technical Certificate, Information Technology - Information Technology, Security Specialist
MyComputerCareer
Technical Certificate, Information Technology - Information Technology, System Administrator
MyComputerCareer
Associate of Applied Sciences - Emergency Medical Services
Oklahoma City Community College
High School Diploma - undefined
Del City High School
Associate of Applied Sciences (AAS) - Computer Science - Networking & CyberSecurity
Oklahoma City Community College