Tina Eskew

• Managed incoming calls via Cisco System from vendors and healthcare facilities for billing and product inquiries.
• Provided quality customer service by creating and assigning cases through Service Now system, resolving complaints efficiently.
• Responded promptly to emails and cases, ensuring uninterrupted patient care.
• Demonstrated leadership by training new employees and assisting current staff with case creation for billing inquiries and product requests.
• Collaborated effectively with diverse coworkers to achieve team goals and resolve issues.

Hired as a member support and administration assistant to support clients while also helping promote and build a new company here in the U.S. Within 10 months I was promoted to a supervisor position where I took on a more in depth role within the company.

• Delivered an exceptional level of service to each client by listening to concerns and answering questions.
• Coordinated materials for program needs, including physical files, tracking spreadsheets and update reports
• Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
• Managed hiring and mentoring of team members to ensure attainment of organizational objectives.
• Maintained utmost professionalism when interacting with customers by telephone or in-person to answer questions, provide general information or direct to appropriate personnel.
• Managed physical and digital filing systems, keeping records well-organized and easily retrievable by team members.