Jermaine Hopkins
Houston
Summary
Dynamic Floor Manager with a proven track record at Signature Management, adept at enhancing client satisfaction and optimizing company operations. Skilled in employee management and policy enforcement, I successfully led a team of 8, improving occupancy rates through strategic floor planning and exceptional customer relations. Committed to excellence and safety in all endeavors.
Overview
12
12
years of professional experience
Work History
Floor Manager
Signature Management/ Franklin & Johnson Group
08.2016 - 10.2023
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 8 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
Service Technician
ADT Security
06.2015 - 07.2016
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Front End/ Plumbing
The Home Depot
12.2011 - 03.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - Sociology
Miles College
Birmingham, AL06-2007
Skills
- Employee management
- Customer relations
- Policy enforcement
Timeline
Floor Manager
Signature Management/ Franklin & Johnson Group
08.2016 - 10.2023
Service Technician
ADT Security
06.2015 - 07.2016
Front End/ Plumbing
The Home Depot
12.2011 - 03.2014
Bachelor of Science - Sociology
Miles College
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