Jermaine Jackson
Los Angeles ,CA
Summary
Client-driven Human Services Aide with 8 years of experience acting as liaison between clients and service providers. Adaptive to specific client personal considerations and focused on supporting all aspects of clients needs. Calming presence in light of often stressful situations. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Human Services Aide
Los Angeles County Department Of Children And Family Service
01.2015 - Current
- Developed and maintained relationships with community organizations and agencies.
- Developed trusting relationships with clients while maintaining professional boundaries by demonstrating empathy and understanding throughout interactions.
- Developed and implemented strategies to enhance quality of social services.
- Self-motivated, with a strong sense of personal responsibility.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Developed and maintained accurate records of programs and services.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Maintained accurate case files and records, ensuring efficient tracking of client progress and compliance with agency requirements.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and maintained courteous and effective working relationships.
Intermediate Clerk
Los Angeles County Department Of Children And Family Service
02.2010 - 01.2015
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Edited documents to keep company materials free of grammar errors.
- Reduced response time to customer inquiries with prompt and courteous communication via phone and email.
- Assisted in the training of new employees, sharing knowledge and expertise to ensure their success within the organization.
- Boosted department efficiency through the implementation of improved filing systems and document management processes.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Produced high-quality communications for internal and external use.
- Exceeded performance expectations consistently, receiving positive feedback from supervisors and coworkers for dedication, efficiency, and professionalism.
- Interacted with customers by phone, email, or in-person to provide information.
- Input data into spreadsheets and databases.
- Improved overall team productivity, assisting colleagues in completing tasks as needed.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Provided professional services and support in a dynamic work environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked effectively in fast-paced environments.
Career Development Intern
Los Angeles County Department Of Children And Family Service
11.2008 - 02.2010
- Established and oversaw clear guidelines about procedures and success metrics.
- Demonstrated adaptability by quickly adjusting to new processes or changes in project requirements when necessary.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
Education
High School Diploma -
La Puente High School
La Puente, CA06.2026
Associate of Arts - Sociology
Los Angeles City College
Los Angeles06.2025
Skills
- Behavioral support
- Document Management
- Behavioral Management Planning
- CPR/AED
- Problem-Solving
- Microsoft Office
- Heartsaver First Aid CPR AED
- Relationship Building
- Cultural Sensitivity
- Client and Family Interviews
- Transportation Assistance
- Report Preparation
- Collaboration and Teamwork
- Social Perceptiveness
- Social Work Principles
- Multicultural Sensitivity
Project Angel Food Volunteer
Prepared healthy meals for clients suffering from medical issues.
Timeline
Human Services Aide
Los Angeles County Department Of Children And Family Service
01.2015 - Current
Intermediate Clerk
Los Angeles County Department Of Children And Family Service
02.2010 - 01.2015
Career Development Intern
Los Angeles County Department Of Children And Family Service
11.2008 - 02.2010
High School Diploma -
La Puente High School
Associate of Arts - Sociology
Los Angeles City College
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