Jermaine Latimore

As a subject matter expert, I manage policies and procedures while overseeing the application process and eligibility assessments across multiple funding sources

• Keeping the team informed about current procedures and addressing questions from agents
• Conducting coaching sessions and facilitating knowledge-sharing calls
• Training and mentoring other subject matter experts to enhance their skills
• Guiding agents, particularly document collectors, to ensure they adhere to best practices and correct policies
• Collaborating with the team to generate reports that drive performance improvements in our operations
• Intake and review information from applicants to identify and resolve document discrepancies, ensuring compliance with established standards
• Developed, document, and maintained standards, best practices, and system usage procedures
• Needed assessments to identify document management requirements of departments and end users
• Identified and classified documents and other electronic content according to characteristics such as security level, function and metadata
• Implemented scanning or other automated data entry procedures, using imaging devices and document imaging software
• Prepared support documentation and reviewing of assets to determine if one is qualified in meeting requirements for home loan closing

• Worked with management teams to develop annual sales plans, goals and targets.
• Monitored customer accounts, updating payment and shipping details in company system.
• Trained newly hired sales team members regarding company procedures and standards.

• Called and met with regular and prospective customers to build long-term customer relationships and networks
• Generated leads and maintained lists of prospective customers
• Adapted to and remained flexible in changing, fast-paced work environment
• Tracked sales numbers and issued progress reports to executives for review
• Cold called potential customers to generate leads
• Followed up with customers after sales to gain feedback
• Represented brand during special events, customer interactions and sales
• Generated leads and located opportunities for market expansion and business growth
• Responded promptly to customer queries to increase overall satisfaction