Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Jermaine Pomare

Jamaica,USA

Summary

Distinguished at Home Depot for spearheading team operations and optimizing inventory control, my strategic planning proficiency and customer service excellence underpin significant process improvements. Achievements include deploying data analytics to enhance operational efficiency and fostering a culture of safe operations and problem-solving. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Responsible student with good judgment, time management, and a flexible schedule. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Skilled in operating a variety of tools, machinery, and equipment for both indoor and outdoor projects. Experienced in carrying out general labor duties, including loading and unloading materials, demolition, and site preparation. Possesses a valid driver’s license and a strong work ethic.

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Overview

7
7
years of professional experience

Work History

Supervisor

Home Depot
Jamaica, NY
01.2024 - Current
  • Trained new employees on company policies, procedures and work ethics.
  • Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
  • Delegated tasks to team members according to individual strengths.
  • Worked closely with upper management to develop strategies for improving operational efficiency within the department.

Tool Rental Associate

Home Depot
Jamaica, NY
04.2023 - Current
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Resolved customer complaints promptly and efficiently.
  • Developed strong customer relationships and loyalty through effective communication.
  • Developed extensive knowledge of tool types, functions, and operation instructions.
  • Maintained accurate inventory records by recording all rentals and returns on a daily basis.
  • Efficiently answered customer inquiries regarding rental availability and product features.
  • Strictly adhered to safety guidelines while handling heavy machinery or power tools.
  • Responsible for providing excellent customer service while renting tools and equipment to customers.
  • Proficient in operating cash registers, credit card machines, and other point-of-sale systems.
  • Verified customer identification before processing rental transactions per company policy.
  • Handled multiple tasks simultaneously while maintaining focus on quality service delivery.
  • Kept work area clean by sweeping floors, wiping counters, organizing shelves.
  • Organized the store’s merchandise displays to ensure products were properly showcased.
  • Inspected returned tools and equipment for damage or excessive wear prior to restocking shelves.
  • Assisted customers with loading and unloading of rented items from their vehicles.
  • Processed returns quickly by refunding payments or issuing credits when applicable.
  • Implemented loss prevention measures such as verifying serial numbers upon return.
  • Ensured that all rental agreements were completed accurately before releasing any item.
  • Trained new employees on proper use of machinery, safety protocols, and store policies.
  • Performed regular maintenance on rental items such as checking fluid levels and tire pressure.
  • Received shipments of new merchandise according to established procedures for stocking shelves.
  • Provided assistance in ordering supplies when necessary to ensure stock levels were maintained.
  • Resolved customer complaints promptly with professionalism and courtesy.

Tool Rental Associate

Home Depot
Miami, FL
09.2022 - 04.2023
  • Handled multiple tasks simultaneously while maintaining focus on quality service delivery.
  • Conducted periodic checks of the showroom floor to identify any damaged or missing items.
  • Performed regular maintenance on rental items such as checking fluid levels and tire pressure.
  • Processed returns quickly by refunding payments or issuing credits when applicable.

Administrative Assistant

Colombia Department of Immigration
San Andres Island, Colombia
02.2021 - 05.2022
  • Assisted clients in investment strategies that best suited their individual needs and goals.
  • Developed financial plans for clients to ensure their long-term financial stability and growth.
  • Identified financial needs of customers through effective questioning and listening techniques.

Financial Advisor

Davivienda Bank
San Andres Island, Colombia
04.2019 - 01.2021
  • Educated clients on the various investment options available to them.
  • Advised clients on investment strategies that best suited their individual needs and goals.
  • Developed financial plans for clients to ensure their long-term financial stability and growth.
  • Identified financial needs of customers through effective questioning and listening techniques.

Cashier

Davivienda Bank
San Andres Island, Colombia
04.2019 - 01.2021
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.

Security Guard

Sunrise Hotel
San Andres Island, Colombia
08.2018 - 03.2019
  • Interacted with visitors and employees in a professional manner.
  • Protected property and staff by maintaining safe and secure environment.
  • Interacted professionally with visitors, staff, vendors, and other individuals on site.

Education

Business Technician - Business Administration

The National Training Service
12.2019

High School Diploma - undefined

Brooks Hill Bilingual School
11.2013

Skills

  • Data Analytics
  • Inventory Control
  • Process Improvement
  • Strategic Planning
  • Customer Service
  • Problem Solving
  • Safe Operations
  • Time Management
  • Merchandising
  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation

LANGUAGES

English - Advanced, Brooks Hill Bilingual School
Spanish - Advanced, Brooks Hill Bilingual School

Timeline

Supervisor

Home Depot
01.2024 - Current

Tool Rental Associate

Home Depot
04.2023 - Current

Tool Rental Associate

Home Depot
09.2022 - 04.2023

Administrative Assistant

Colombia Department of Immigration
02.2021 - 05.2022

Financial Advisor

Davivienda Bank
04.2019 - 01.2021

Cashier

Davivienda Bank
04.2019 - 01.2021

Security Guard

Sunrise Hotel
08.2018 - 03.2019

High School Diploma - undefined

Brooks Hill Bilingual School

Business Technician - Business Administration

The National Training Service