Jermaine Reid
Newark,NJ
Summary
Results-driven Operations Manager with extensive experience optimizing workflows, managing high-performing teams, and delivering measurable results. Adept at using data-driven strategies to improve efficiency, enhance customer satisfaction, and achieve organizational goals. Skilled in inventory control, team leadership, and process improvement, with a proven track record of exceeding performance metrics. Licensed security officer skilled in maintaining clients property, resolving escalations and maintaining level of satisfactions for client. proactive patrolling, diligent monitoring of surveillance equipment, and responding to incidents and emergencies to deter criminal activity and enforce an employer's rules and regulations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Extra Space Storage
07.2022 - Current
- Streamlines daily operations and contributes to consistent revenue growth.
- Manages team performance, increasing productivity by 50% through targeted coaching and training.
- Implements process improvements that reduce escalations by 20% while maintaining 95% customer satisfaction.
- Generates detailed reports on revenue, operational metrics, and performance, enabling data-driven decision-making.
Security Officer
Allied Universal Security Services
02.2022 - 12.2025
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to incidents, providing detailed reports for further action.
- Collaborated with law enforcement during emergency situations for effective resolution.
- Implemented security protocols, enhancing overall safety measures across facilities.
- Trained new security staff on company policies and emergency procedures.
- Managed access control, ensuring authorized entry while maintaining visitor logs.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Supervisor
Marshall Retail Group/InMotion
05.2017 - 01.2022
- Directed inventory and merchandising operations across multiple locations, achieving 80% accuracy in inventory tracking.
- Improved operational efficiency through optimized scheduling and task delegation.
- Enhanced team engagement and performance, reducing turnover by 50% over a 3-year period.
- Coordinated supply chain logistics, ensuring on-time delivery of products to all locations.
Lead Freight Coordinator
LaserShip
09.2020 - 01.2021
- Oversaw daily operations for a team of 100+ employees, consistently meeting on-time delivery rates above 70%.
- Developed and executed action plans to achieve production goals, reducing workflow inefficiencies by 50%.
- Implemented safety and compliance protocols to decrease workplace incidents and uphold safety protocol(s).
- Enhanced package handling efficiency, increasing throughput during peak operations.
Operations Associate
Amazon
05.2017 - 10.2017
- Optimized sorting and packing workflows, improving order accuracy rates to 90%.
- Assisted in implementing a warehouse management system to reduce processing times and enhance efficiency.
- Maintained compliance with safety protocols, contributing to continued improvement in operational safety.
Education
HS Diploma - Electrical Technology
New Silvercity Secondary
08-2011
Certification IN Electrical Technology - Electrical Engineering
Linden Technical Institute
Guyana09-2014
Skills
- Process Optimization, CRM and WMS, Team Leadership and Training, Inventory Management, Logistics Coordination, Metrics and Reporting, Workflow Automation, Relationship Management, Budgeting and Cost Control
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Team leadership and coaching
- Employee training
- Team building and leadership
- Sales professional
- Operations oversight
- Security system monitoring
- Report generation
Certification
- Licensed SORA - 2022-2028
Employee Of The Month
Awarded EOTM(Employee of the month based on my hard work, reliability and leadership skills.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteTimeline
Store Manager
Extra Space Storage
07.2022 - Current
Security Officer
Allied Universal Security Services
02.2022 - 12.2025
Lead Freight Coordinator
LaserShip
09.2020 - 01.2021
Supervisor
Marshall Retail Group/InMotion
05.2017 - 01.2022
Operations Associate
Amazon
05.2017 - 10.2017
HS Diploma - Electrical Technology
New Silvercity Secondary
Certification IN Electrical Technology - Electrical Engineering
Linden Technical Institute