Jermaine Rufrano
Lehigh Acres,FL
Summary
Dynamic restaurant management professional with a focus on optimizing procedures to enhance efficiency and boost profitability. Proven track record in training and coaching teams, resulting in improved employee productivity and customer satisfaction. Strong ability to adapt to changing business conditions while maintaining high operational standards.
Overview
9
9
years of professional experience
Work History
SHIFT MANAGER
McDonald's
Fort Myers, FL
11.2018 - 05.2019
- Coached and trained employees, created daily work schedules and assignments to enhance operational efficiency.
- Optimized procedures to streamline efficiency, reduce labor hours and boost profitability.
- Ran daily and hourly reports to assess performance and make proactive adjustments, keeping operations highly responsive to changing business conditions.
- Developed employee skills across multiple store functions to improve operational flexibility. to maximize operational knowledge.
- Guided employees to maintain productivity and focus, aligning efforts with business and customer needs.
Assistant Manager
Burger King
Fort Myers, FL
01.2019 - 04.2019
- Executed training initiative to build skills and cultivate internal leaders.
- Enhanced team productivity through improved monitoring systems and motivational strategies.
- Maintained high level of morale and teamwork on production floor through frequent communication with employees.
Department Manager
McDonald's
Limon, CO
04.2010 - 08.2018
- Maintained clean work areas to enhance team efficiency and mitigate safety risks.
- Managed daily operations to ensure smooth workflow and team support.
- Evaluated risks related to vendors, manufacturers, and suppliers to inform upper-level management decisions.
- Managed daily operations to ensure smooth workflow across all departments.
- Provided exceptional customer service to enhance overall shopping experience.
Education
High school or equivalent -
Charlotte High School
Punta Gorda, FLSkills
- Shift Supervisor
- Assistant Manager Experience
- Restaurant Management
- Food Service
- Customer Service
- Guest Services
- Shift Lead
- Supervising Experience
- Management
- Cash management
- Cashiering
- POS
- Food Safety
- Food Preparation
- Serving Experience
- Kitchen Experience
- Upselling
- Sales Management
- Merchandising
- Restaurant Experience
- Host/Hostess
- Supervising Experience
Assessments
- Personality: Hard-Working, 09/01/19, Highly Proficient
- Mechanical Skills: Monitoring, 09/01/19, Highly Proficient
- Attention to Detail: Inventory, 08/01/19, Expert
- Supervisory Skills: Motivating & Assessing Employees, 06/01/19, Completed
- Cooking Skills: Basic Food Preparation, 09/01/19, Completed
- Work Style: Conscientiousness, 01/01/20, Highly Proficient
Personal Information
- Personality: Hard-Working, 09/01/19, Highly Proficient
- Mechanical Skills: Monitoring, 09/01/19, Highly Proficient
- Attention to Detail: Inventory, 08/01/19, Expert
- Supervisory Skills: Motivating & Assessing Employees, 06/01/19, Completed
- Cooking Skills: Basic Food Preparation, 09/01/19, Completed
- Work Style: Conscientiousness, 01/01/20, Highly Proficient
Timeline
Assistant Manager
Burger King
01.2019 - 04.2019
SHIFT MANAGER
McDonald's
11.2018 - 05.2019
Department Manager
McDonald's
04.2010 - 08.2018
High school or equivalent -
Charlotte High School