Marcis Carr
Batavia,ohio
Summary
Seasoned shift leader with more than 3 years of experience in fast-paced environment. Excellent problem solving and interpersonal skills. Track record of achieving exceptional results in training and retaining highly skilled employees. Very much team oriented and creating a culture directed towards a common goal.
Overview
5
5
years of professional experience
Work History
Shift Manager
Wendy's International
01.2015 - 02.2019
- Responsible for leading shifts and planning total store cleaning as well as training new hires.
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored team members on service standards and food safety protocols.
- Implemented training programs that enhanced staff performance and retention rates.
- Led initiatives to improve team productivity through effective communication and support.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
Crew lead
McDonalds
01.2014 - 01.2016
- Responsible for shift cleaning and delegation and training new hires.
- Supervised daily operations, ensuring compliance with quality and safety standards.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Established a positive work environment by promoting team collaboration and open communication.
- Reviewed daily reports for accuracy, ensuring data-driven decision-making in all aspects of operations.
- Pitched in to help on short-staffed job site and to meet looming project deadlines.
- Addressed customer concerns promptly, resulting in improved satisfaction rates and repeat business.
Education
High school or equivalent -
Skills
- Team Member
- Shift Supervisor
- Shift Lead
- Time management
- Food Service
- Crew Member
- Problem solving
- Quality control
- Employee training
- Cash handling
- Opening and closing procedures
Timeline
Shift Manager
Wendy's International
01.2015 - 02.2019
Crew lead
McDonalds
01.2014 - 01.2016
High school or equivalent -
Additional Information
- Critical Thinking Customer and Personal Service
- Time Management Service Orientation
- Judgment and Decision Making Complex Problem Solving
- Instructing Production and Processing
- Quality Control Analysis