Jermaine Simmons
Ellenwood,GA
Summary
Dynamic Service Manager with a proven track record at Massey Services, excelling in team leadership and customer service. Expert in problem-solving and employee training, I enhanced operational efficiency and maintained high customer satisfaction. Committed to safety and quality, I effectively managed projects and fostered a positive work environment.
Overview
11
11
years of professional experience
Work History
Service Manager
Massey Services
05.2020 - Current
- Oversee pest prevention operations, ensuring compliance with company policies
- Maintain customer relationships by addressing concerns promptly and providing effective solutions for continued patronage
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Warehouse Forklift Operator
Geodis
04.2018 - 05.2020
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
Lead Forklift Operator
Luxottica
03.2014 - 04.2018
- Resolved issues related to damaged goods or misplaced items expeditiously, maintaining customer satisfaction levels.
- Communicated effectively with supervisors and peers alike, ensuring a cohesive team environment conducive to productivity.
- Improved warehouse efficiency by maintaining accurate inventory records and ensuring proper placement of products.
- Conducted regular safety meetings with fellow operators, reinforcing the importance of following best practices while using heavy machinery.
Education
High School Diploma -
CedarBridge Academy
Bermuda06-1999
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
Timeline
Service Manager
Massey Services
05.2020 - Current
Warehouse Forklift Operator
Geodis
04.2018 - 05.2020
Lead Forklift Operator
Luxottica
03.2014 - 04.2018
High School Diploma -
CedarBridge Academy
Similar Profiles
Alton RiversAlton Rivers
Service Manager at Massey ServicesService Manager at Massey Services
Jeremy GardnerJeremy Gardner
Sales Account Manager & Technician at Massey ServicesSales Account Manager & Technician at Massey Services
SAMUEL PRIDDYSAMUEL PRIDDY
Irrigation Technician at Massey ServicesIrrigation Technician at Massey Services
Willie Phelps, Jr.Willie Phelps, Jr.
Officer at MARTA Police DepartmentOfficer at MARTA Police Department
Angela MuhammadAngela Muhammad
Guest Relations Officer at Marksman SecurityGuest Relations Officer at Marksman Security