Jermaine Tillis
Maplesville,AL
Summary
Dynamic Owner/Operator at Tillis Transportation LLC with a proven track record in operations management and strategic planning. Successfully enhanced customer satisfaction through exceptional service and effective staff training. Skilled in financial planning and negotiation, driving profitability while ensuring compliance with DOT regulations. Committed to fostering strong supplier relationships for optimal business performance.
Overview
3
3
years of professional experience
Work History
Owner/Operator
Tillis Transportation LLC
11.2022 - Current
- Operated daily business functions to ensure smooth workflow and customer satisfaction.
- Developed and implemented marketing strategies to increase local visibility and attract new customers.
- Trained staff on operational procedures, ensuring adherence to safety protocols and service standards.
- Maintained financial records, including budgeting and expense tracking for profitability analysis.
- Cultivated relationships with suppliers to secure favorable terms and reliable delivery schedules.
- Evaluated customer feedback to enhance service offerings and address concerns promptly.
- Oversaw scheduling of staff shifts to optimize coverage during peak business hours.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
Education
High School Diploma -
Billingsley High School
Billingsley, AL05.2007
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Staffing
- Negotiation
- Strategic planning
- Payroll processing
- Budget development
- DOT compliance
- Financial planning
- Recruiting and hiring
Timeline
Owner/Operator
Tillis Transportation LLC
11.2022 - Current
High School Diploma -
Billingsley High School