Jermaine Williams
Freeport,NY
Summary
Skilled in leading teams, resolving complex customer issues, and delivering exceptional support in fast-paced environments. Ability to boost customer satisfaction, empathize, problem solve, maintain compliance, and streamline service processes.
Overview
8
8
years of professional experience
Work History
PORTER DUTIES
University Hospital of the West Indies
- Main Duties:
- Provide assistant with the off-loading and loading of stock
- Assist with the transportation of medication or blood samples to lab and relevant location
- Assist with the lifting and transportation of patients
- Deliver letters and important documents to departments and executives
- MAIN CAFETERIA
- Main Duties:
- Assist with the preparation of meals
- Deliver meals to respective locations
- Serve internal and external customers
- General stock taking
- Ordering of stock
Manager/ Delivery Associate
Mystylezllc
Rosedale, NY
08.2021 - Current
- Led daily store operations, including staff supervision, scheduling, and opening/closing procedures, ensuring smooth and efficient performance.
- Delivered exceptional customer service, resolved escalated issues, and consistently met or exceeded sales targets through team motivation and upselling strategies
- Coordinate and complete customer deliveries in a timely and professional manner
- Plan efficient delivery routes to ensure on-time service and fuel efficiency
Verify orders for accuracy before dispatch and upon delivery
- Managed inventory and visual merchandising, ensuring accurate stock levels, timely product replenishment, and attractive, on-brand displays that boosted customer engagement.
Waiter
The Hebrew Home at Riverdale by Riverspring Living
The Bronx, NY
04.2018 - 11.2020
- Delivered exceptional customer service in the nursing home
- Assisted with menu explanations and food recommendations
- Maintained cleanliness and organization ensure optimal clients satisfaction.
- Processed each meals accurately, ensuring timely delivery of meals and beverages.
Education
High school diploma - undefined
Calabar High School
01-2005
Skills
- Customer Service & Client Satisfaction
- Professional Communication & Problem Resolution
- Order Accuracy & Attention to Detail
- Time Management & On-Time Delivery
- Route Planning & GPS Navigation
- Cash Handling & Transaction Processing
- Loading, Unloading & Merchandise Handling
- Inventory Awareness & Stock Support
- Ability to Work Independently & as Part of a Team
- Reliability, Punctuality & Strong Work Ethic
Other Activities
I enjoy reading old historical books
Work Experience
01-2014
Timeline
Manager/ Delivery Associate
Mystylezllc
08.2021 - Current
Waiter
The Hebrew Home at Riverdale by Riverspring Living
04.2018 - 11.2020
PORTER DUTIES
University Hospital of the West Indies
High school diploma - undefined
Calabar High School