Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jermaine Wilson

Alabaster,AL

Summary

Results-driven Facilities Assignment Specialist at AT&T Communications, adept at enhancing customer satisfaction through proactive problem-solving and meticulous data analysis. Proven track record in streamlining project delivery and collaborating with cross-functional teams, leveraging strong analytical thinking and attention to detail to achieve operational excellence.


Overview

27
27
years of professional experience
1
1
Certification

Work History

Facilities Assignment Specialist

AT&T Communications
09.2008 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient order resolution.
  • Accessed, analyzed and corrected incorrect assignments in 5ess, DMS, EWSD Switch Software tables. As well as performed transactions and inquiries to provide facilities assignment data.
  • Reviewed Engineering Work Orders and determined work activity required to produce construction work sheets and update record base inventories.
  • Added, removed and changed outside plant facility inventory in the FACS computer based records system.
  • Performed error reconciliation tasks for data common between components.
  • Performed maintenance change activity for working services in trouble and updated appropriate mechanized data bases with appropriate pair status.
  • Collaborated with cross-functional teams to achieve project goals on time .
  • Reserved outside plant facilities for Outside Plant and Designed Services Engineers. Investigated and corrected component data base discrepancies detected by Quality Assurance Audit Reports .
  • Efficiently updated and reconciled various database systems to ensure accurate information and timely changes.
  • Streamlined project delivery processes, reducing completion times significantly.
  • Performed Number Pooling which is a process designed to alleviate Telephone number exhaustion problem and delay the need to implement new numbering plans and need for area code splits and overlays by researching 1000 block numbers and Porting (returning) blocks with less then 100 tn contaminations to NANPA ( North American Numbering Plan Administrator)

Telecommunications Administrator

AT&T Communications
07.1998 - 09.2008
  • Assessed facilities to determine repair issues and outages for customer POTS and Voip issues.
  • Performed preventive maintenance analysis and testing; determined operability of cable and pairs following construction transfers or repair activities; provided centralized mechanized testing support for inside or outside work forces; and initiated and performed other Maintenance Center transactions as required.
  • Initiated appropriate action for trouble resolution including frame interaction, customer contact, mechanized test results, and BOR analysis and escalated trouble condition when necessary.
  • Contacted customer by telephone to check that trouble had cleared prior to dispatch, expand upon trouble description, renegotiate commitment time, and check status of trouble prior to close-out of trouble report.
  • Performed related clerical operations, including but not limited to, activities such as maintaining written log of construction splicing activity, updating cable transfer sheets for Central Office Frame, maintaining the PAC (Pending Action Control) file, and preparing and processing bulk trouble reports and daily logs to schedule commitments to the outside technician work groups.
  • . Interfaced with outside technicians and performed maintenance and service order pair changes in appropriate mechanized systems as required.
  • Worked with Central Office Frame to make cable and pair transfers, Line Equipment Number (LEN) changes, or place MLT connection to make Main Distributing Frame (MDF) in or out tests. Interprets and inputs customer reports and complaints via appropriate mechanized system(s).
  • Worked with customers and Project management teams to negotiate critical dates and assist in decisions regarding system feature configurations, new services or changed in customer existing services.

Education

No Degree - Computer Science

University of Alabama At Birmingham
Birmingham, AL

No Degree - Computer Networking

Virginia College
Birmingham, AL

Skills

  • Customer relations
  • Team collaboration
  • Management collaboration
  • Analytical thinking
  • Technical troubleshooting
  • Problem-solving
  • Attention to detail
  • Reliability
  • Data analysis
  • Problem-solving abilities
  • Time management

Certification

  • Information Technology, CompTIA A+


Timeline

Facilities Assignment Specialist

AT&T Communications
09.2008 - Current

Telecommunications Administrator

AT&T Communications
07.1998 - 09.2008

No Degree - Computer Science

University of Alabama At Birmingham

No Degree - Computer Networking

Virginia College

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