Jermmaris Cox
Charlotte,NC
Summary
Results-oriented retail leader with 13 years of management experience in store operations and revenue growth. Skilled in strategic planning, performance management, and operational execution. Focused on exceeding sales targets, enhancing efficiency, and cultivating future leaders while ensuring an exceptional customer experience.
Overview
14
14
years of professional experience
Work History
Store Manager
Asics
Charlotte, NC
10.2025 - Current
- Led and trained staff to enhance customer service skills and product knowledge.
- Managed daily store operations and ensured compliance with company policies.
- Organized inventory and maintained optimal stock levels for merchandise display.
- Coordinated visual merchandising to align with brand standards and seasonal themes.
- Fostered a positive work environment through effective communication and team-building activities.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant store manager
Asics
Mebane, USA
10.2015 - 10.2025
- Lead team in achieving sales targets
- Directing on-floor work assignments, leading & communicating company objectives to associates
- Oversaw daily operational activities to ensure efficiency and productivity in the workplace.
- Promoted company programs including warranty sales, Scorecard(loyalty program), private-label credit cards
- Provided excellent customer service through attentive communication and effective problem-solving.
- Managed daily operations to ensure smooth workflow & driving store performance
- Guided new staff through training sessions to develop their skills and knowledge.
- Provided on-site support at various Asics retail locations to maintain operational efficiency.
Footwear Lead
Dick's Sporting Goods
North Myrtle Beach, SC
03.2015 - 09.2015
- Upheld DICK'S Sporting Goods standards for merchandise presentation of the best apparel and equipment brands in sporting goods
- Supported management in achieving sales, reducing inventory shrinkage, and meeting payroll goals
- Directed associates daily within department to ensure optimal performance and service
- Assisted with Human Resources Managers to staff the Department with service associates, participates in interviewing, coordinated training
Apparel lead supervisor
Bass Pro Shops
Myrtle Beach, SC
06.2012 - 03.2015
- Managed inventory levels to ensure availability of popular apparel items.
- Oversaw daily operations of the apparel department to enhance workflow efficiency.
- Assisted customers in selecting appropriate clothing options based on needs.
- Assisted in creating promotional displays for seasonal collections.
- Resolved customer complaints or escalated them as necessary to management.
Education
Criminal Justice -
Wayne County Community College District
Goldsboro, NCGeneral educational development -
Wayne Community College
Goldsboro, NCSkills
- Inventory management
- Loss prevention
- Organization
- Time Management
- Decision Making
- Leadership
- Team leadership
- Recruiting
- Conflict Management
- Problem Solving
- Critical Thinking
- Effective communication
- Communication
Accomplishments
- Lead team in achieving sales targets
- Enhanced team performance
- Mentored and trained new staff members
- Supervised daily operations
- Support system for staff team members
- Ensuring excellent customer service
- Maintain operational efficiency & driving store performance
- Ensuring adherence to company standards
- Ensured accurate cash handling
- Efficient in inventory control and compliance with safety regulations
- Serves as the expert on company culture, policies, and exceptional skills
- Traveled to different Asics retail locations across the country to help with coverage
- Compiled to loss prevention standards and audit requirements
- Adjusted priorities and manage time wisely in fast-paced environment
- Promoted company programs including warranty sales, Scorecard (loyalty program), private-label credit cards
- Directing on-floor work assignments, leading & communicating company objectives to associates
- Uphold DICK'S Sporting Goods standards for merchandise presentation of the best apparel and equipment brands in sporting goods
- Supported management in achieving of sales, inventory shrinkage and payroll goals
- Provide daily direction to the associates within the department
- Assisted with Human Resources Managers to staff the Department with service associates, participates in interviewing, coordinates training
- Ability to set key priorities, manage time effectively, and demonstrate time-management skills with duties and task as assigned
Timeline
Store Manager
Asics
10.2025 - Current
Assistant store manager
Asics
10.2015 - 10.2025
Footwear Lead
Dick's Sporting Goods
03.2015 - 09.2015
Apparel lead supervisor
Bass Pro Shops
06.2012 - 03.2015
Criminal Justice -
Wayne County Community College District
General educational development -
Wayne Community College