Open To Work
JER'MYA WILCHER
Jacksonville
Summary
Experienced customer service representative with over 2+ years in the field, demonstrating expertise in conflict resolution, ensuring customer satisfaction, and effective communication. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Conduent Inc.
Remote
05.2022 - 07.2024
- Resolved disputes or conflicts effectively in high-stress situations, maintaining professionalism throughout pressure scenarios.
- Demonstrated accurate and efficient data entry.
- Managed inbound calls from customers or clients regarding inquiries or issues related to accounts, overseeing an average of 40 to 50 calls daily.
- Collaborated with team members to improve service delivery processes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Effectively communicated with warmth and empathy.
Team Leader Manager
Chipotle
Jacksonville
04.2020 - 12.2021
- Excelled in customer service, team management, and handled multiple tasks efficiently.
- Ensured exceptional empathy and compassion.
- Demonstrated effective verbal and written communication skills to ensure clear directives and fostered collaboration.
Education
High School Diploma -
Westside High School
Jacksonville, FL06.2023
Skills
- Microsoft Office Suite
- Typing Speed and Accuracy
- Attention to Detail
- Customer Satisfaction
- Inbound and Outbound Calling
- Problem Solving
- Problem Escalation
- Call Management
- Effective Communication
- Empathy
- Customer Consulting
- Team collaboration
- Friendly, positive attitude
- Data entry and documentation
- actively listening, customer service
- Data entry and review
- Exceptional caring and compassion
- Customer relations
- CRM management
- Time management
- Collaborative teamwork
- Adaptability
- Call center operations
- Call monitoring
- Remote and technical support tools
- Verbal communication
- Problem solving
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$0/hr - $20/hrTimeline
Customer Service Representative
Conduent Inc.
05.2022 - 07.2024
Team Leader Manager
Chipotle
04.2020 - 12.2021
High School Diploma -
Westside High School