Jernee Smalt
Wayland,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Service Lead
Big Lots
11.2020 - Current
- Serves as the primary Manager on Duty when present including opening and closing the store
- Lead the service team including cashiering, and recovery-related functions and is accountable for customer service and operational front-end standards.
- Maintenance, supervision, and compliance of the Hazardous Waste program.
- Analyze trends and collaborate with store leadership
Sales Associate
Big Lots
11.2016 - 01.2020
- Stock shelves, receive truck, cashiering, customer service
Sales Associate
Dollar General
04.2016 - 09.2016
- Cash register, stocking shelves, light cleaning and customer care.
Sales Associate
Big Lots
11.2015 - 04.2016
- Stock shelves, receive truck, cashiering, customer service
Store Manager
Dollar General
01.2015 - 08.2015
- Handled inventory, sales analysis, conference calls, scheduling, interviewing potential employees, receiving truck loads and delegating tasks.
- Cash register, stocking shelves, light cleaning and customer care
Assistant Manager
Dollar General
06.2013 - 01.2015
- Opening and close store, counting down drawers, handling deposit, managing employees
- Cash register, stocking shelves, light cleaning and customer care
Cashier
Dollar General
07.2010 - 01.2013
- Cash register, stocking shelves, light cleaning and customer care.
Sales Associate
RadioShack
04.2007 - 03.2010
- Inventory and audits, shipping and receiving product, running the cash register and doing nightly deposits
- Running computers with Windows software and POS (point of sales) systems, visual merchandising, answering phone calls and faxing
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Cashier
Kwik Fill
05.2006 - 04.2007
- Checked fuel levels, maintain safe contents, store inventory, running cash register, task lists, paperwork and shift change. Stock coolers.
Cashier
Wilson Farms
08.2005 - 05.2006
- Check fuel levels
- Cash register and lotto machines
- Prepared food
- Stocked merchandise
- Maintained store and pump cleanliness
Education
High school graduate -
Wayland Cohocton Central School
Wayland, NYSkills
- Effective problem-solving
- Networking abilities
- Recovery
- Team collaboration
Computer Applications
- Microsoft Excel
- Microsoft Word
- Windows/Mac
- Marketing
References
Upon Request
Timeline
Service Lead
Big Lots
11.2020 - Current
Sales Associate
Big Lots
11.2016 - 01.2020
Sales Associate
Dollar General
04.2016 - 09.2016
Sales Associate
Big Lots
11.2015 - 04.2016
Store Manager
Dollar General
01.2015 - 08.2015
Assistant Manager
Dollar General
06.2013 - 01.2015
Cashier
Dollar General
07.2010 - 01.2013
Sales Associate
RadioShack
04.2007 - 03.2010
Cashier
Kwik Fill
05.2006 - 04.2007
Cashier
Wilson Farms
08.2005 - 05.2006
High school graduate -
Wayland Cohocton Central School
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