Jernica Fitz
Columbus,OH
Summary
Results-driven Enrollment Specialist with expertise in enrollment management and regulatory compliance. Proven ability to enhance customer satisfaction and streamline application processing.
Overview
19
19
years of professional experience
Work History
Enrollment Specialist
Centene
Columbus, Ohio
04.2018 - 11.2025
- Managed enrollment processes for members in healthcare programs.
- Coordinated with internal teams to resolve member inquiries efficiently.
- Monitored compliance with regulatory requirements during the enrollment process.
- Handled new enrollments by entering customers' data and reviewing information.
- Reviewed applications for accuracy before submitting them for approval.
- Coordinated with other departments to ensure timely processing of admission applications.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
Program Specialist
Buckeye Healthcare
Columbus , Ohio
06.2015 - 04.2018
- Facilitated communication between departments to streamline program operations.
- Collaborated with community partners to expand outreach efforts and resources available.
- Developed and delivered educational and informational presentations on program initiatives.
- Facilitated communication between departments to ensure timely completion of projects.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Provider Services/Member Services
Buckeye Healthcare
Columbus , OH
11.2006 - 06.2015
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
Education
High School Diploma -
Columbus City School
Columbus, OHSkills
- Enrollment management
- Data analysis
- Regulatory compliance
- Database management
Timeline
Enrollment Specialist
Centene
04.2018 - 11.2025
Program Specialist
Buckeye Healthcare
06.2015 - 04.2018
Provider Services/Member Services
Buckeye Healthcare
11.2006 - 06.2015
High School Diploma -
Columbus City School