Rebecca Ayala
El Paso,TX
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
9
9
years of professional experience
Work History
Enrollment Specialist
ThymeCare
Remote, TX
04.2025 - Current
- Educated eligible individuals on Thyme Care’s free support services, clearly communicating value of Thymecare oncology partner to enhance enrollment rates.
- Managed daily outbound call volume of 80–100 potential members, consistently meeting and exceeding productivity and quality metrics.
- Established immediate trust and rapport with members and caregivers during sensitive health transitions through active listening and empathetic communication.
- Maintained records of member needs and preferences in a secure, HIPAA compliant environment, ensured accurate member handoffs to the clinical team.
- Identified and escalated urgent member needs through clinical pathways and Care Team policies, ensuring timely response and support.
- Partnered with Team Leads and the data science team to refine outreach strategies and improve the member enrollment experience.
- Connected members with essential community resources and social determinants of health programs, including medication assistance, food security initiatives, and utility support, to address holistic needs.
Healthcare Support Specialist - Military Insurance
TriWest/Kech
, Remote
09.2024 - 04.2025
- Delivered high quality remote support to military beneficiaries across all service branches, ensuring seamless communication and issue resolution in a healthcare setting.
- Liaised between beneficiaries and healthcare providers, facilitating exchange of clinical documentation and referral or authorization determinations to streamline communication and expedite processing.
- Independently reviewed and processed medical authorizations and referrals, verifying CPT code requirements and aligning services with healthcare policy guidelines.
- Investigated and communicated claim statuses, including approvals, denials, and pending claims, providing beneficiaries with clear next steps and appealing options to enhance understanding of their claims.
- Supported beneficiaries in creating and managing secure online health portal accounts, facilitating digital access to healthcare benefits, claims, and documentation for improved service engagement.
- Provided detailed information on plan coverage, including eligibility, enrollment, catastrophic caps, deductibles, and copayment responsibilities.
- Maintained accurate records in compliance with HIPAA and healthcare industry standards.
Loan Servicing Specialist
MOHELA / KECH
El Paso, TX
01.2024 - 09.2024
- Matched financial aid programs with applicants' eligibility, delivering personalized recommendations that increased applicant satisfaction.
- Analyzed financial records to determine eligibility and advise on loan modifications.
- Computed payment schedules while ensuring compliance with federal and state regulations, contributing to accurate loan management.
- Met monthly processing goals consistently, resulting in a high success rate for loan handling.
- Utilized CLASS and COMPASS systems to update payment amounts and schedules for active loans.
Benefits Support Specialist
Health and Human Services Commission
, TX
09.2023 - 01.2024
- Assisted clients with Texas state benefits, including Medicaid, SNAP, and TANF, ensuring understanding of eligibility and application processes.
- Resolved inquiries efficiently while adhering to call-time standards, contributing to high customer satisfaction.
- Documented customer interactions to facilitate effective follow-up and timely issue resolution.
Office Supervisor
Redwood Logistics
El Paso, TX
06.2017 - 09.2023
- Oversaw daily operations of both warehouse and office functions for Baxter medical equipment, ensuring smooth and efficient workflows.
- Supervised and trained staff, resolving operational challenges and fostering a positive work environment that contributed to team cohesion.
- Coordinated logistics and created shipments, ensuring on-time delivery while minimizing delays and supporting overall supply chain efficiency.
- Managed inventory control processes, maintaining accurate stock levels and reducing discrepancies through regular audits.
- Maintained detailed operational reports tracking key performance metrics to support data-driven decision-making across departments.
- Led quality control initiatives to ensure compliance with company and industry standards, improving overall operational accuracy.
- Managed data entry and validation in WMS and JD Edwards systems, significantly improving data accuracy and reducing input errors.
Education
Diploma -
Socorro High School
El Paso, TX05-2008
Skills
- Enrollment management
- Reporting and data analysis
- CLASS
- Compass software
- AS/400 system
- CareRadius
- CareRadius platform
- AS400
- Microsoft Office
- Google Drive
- Customer service and issue resolution
- HIPAA compliance
- Team leadership and staff training
- Staff management
- Payroll processing
- Customer service
Timeline
Enrollment Specialist
ThymeCare
04.2025 - Current
Healthcare Support Specialist - Military Insurance
TriWest/Kech
09.2024 - 04.2025
Loan Servicing Specialist
MOHELA / KECH
01.2024 - 09.2024
Benefits Support Specialist
Health and Human Services Commission
09.2023 - 01.2024
Office Supervisor
Redwood Logistics
06.2017 - 09.2023
Diploma -
Socorro High School