JEROME ANDERSON II
Chicago,IL
Summary
Dedicated professional with over 10 years of corporate experience specializing in human resources, compliance, talent acquisition, community engagement, and research. Recently earned a Master’s degree focused on Urban Communities, complementing a Bachelor’s degree in Health and Human Services obtained in 2015. Proven ability to lead cross-functional teams to successful project completion while demonstrating a strong work ethic and reliability as a team player. Committed to delivering high-quality results within strict timelines and budgets, eager to leverage expertise and drive for excellence in a challenging and rewarding role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Event Marketing Specialist
Northeastern Illinois University - Jacob H. Carruthers Center
09.2025 - Current
- Formulated detailed event marketing plans and coordinated their execution to maximize student involvement.
- Facilitated comprehensive logistics management for university events, guaranteeing timely execution and alignment with established schedules.
- Investigated market trends to inform and elevate promotional campaigns, ensuring precise audience engagement.
- Orchestrated the design of marketing materials in collaboration with cross-functional teams, maintaining strict adherence to brand guidelines.
Student Advocate
Brightstar Community Outreach
01.2022 - Current
- Assessed and addressed academic, behavioral, and emotional challenges through personalized support to enhance student outcomes.
- Engaged with educators, parents, and school administrators to develop and deploy effective intervention strategies tailored to meet diverse student needs.
- Designed and implemented training sessions on conflict resolution, stress management, and study skills to enhance student capabilities and personal development.
Graduate Assistant
Northeastern Illinois University - Jacob H. Carruthers Center
01.2024 - 06.2024
- Executed administrative responsibilities, ensuring timely scheduling of appointments, seamless event coordination, and consistent communication with students and faculty.
- Conducted targeted outreach efforts to connect with various community stakeholders and promote program services effectively.
- Coordinated community events, workshops, and presentations aimed at fostering relationships and advancing program initiatives.
- Spearheaded efforts with internal teams to design and implement marketing materials and messaging across digital and traditional platforms.
Grievance & Appeals Specialist
PA Health & Wellness
02.2019 - 04.2024
- Honored with PHW Proud Award in 2023 for outstanding leadership skills and commitment to effective teamwork.
- Reviewed case details and prepared timely appeal decisions and responses, guaranteeing alignment with regulatory obligations.
- Facilitated compliance training and support for internal teams regarding grievance and appeal handling procedures.
- Documented and presented findings from grievance appeals processes, ensuring clarity and transparency for senior management review.
- Collaborated with legal experts to ensure a comprehensive analysis of intricate cases.
Program Coordinator
PA Health & Wellness
12.2017 - 02.2019
- Designed and implemented detailed proposals and operational plans to address specific challenges in the assigned area.
- Analyzed and optimized service workflows to elevate customer satisfaction levels.
- Coordinated work between multiple sub-departments (Resolution, Intake, Authorization, and Support).
- Provided comprehensive support to participants and providers by resolving inquiries and ensuring satisfaction.
- Managed resolution of customer complaints, prioritizing customer satisfaction through effective communication strategies.
HR Operations Support Coordinator, System Admin
Adecco Staffing Agency – Fifth Third Bank
11.2016 - 07.2017
- Led coordination of on-site projects, focusing on strengthening ties between potential candidates and workplace personnel.
- Facilitated detailed planning of travel itineraries, including accommodations and logistics, for candidates and executives.
- Enhanced interdepartmental collaboration by facilitating clear and precise communication with customers.
- Applied analytical skills to address customer concerns and facilitate timely conflict resolution.
Front Desk Manager
Baylodging Resort
05.2016 - 10.2016
- Directed staff operations and administrative functions at a 50-room resort, fostering a collaborative and professional atmosphere for team members.
- Executed billing procedures, facilitating payment collection and providing change to enhance guest satisfaction.
- Delivered comprehensive training to staff on compliance with state and federal hospitality service regulations.
- Facilitated collaboration with management team to drive necessary enhancements focused on guest experience.
Talent Acquisition Specialist
ProMedica Health Organization
06.2015 - 04.2016
- Managed applicant tracking system to document all facets of recruitment, including interview notes and candidate status updates, to streamline hiring operations.
- Represented organizational values and culture at job fairs and conferences to attract potential candidates.
- Streamlined recruitment processes for various roles through effective use of ATS and external sourcing channels.
Education
Master's Degree - Urban Communities
Northeastern Illinois University
Chicago, Illinois05.2025
Bachelor's - Health and Human Services
Bowling Green State University
Bowling Green, Ohio08.2015
Skills
- Collaborative project engagement
- Effectiveness measurement
- Meticulous attention to detail
- Relationship building
- Quality control
- Workflow optimization
- Prioritization and scheduling
- Structured planning
- Support for operational processes
- Analysis and execution of corrective action plans
- CRM management
Certification
Substitute Teacher License
Timeline
Event Marketing Specialist
Northeastern Illinois University - Jacob H. Carruthers Center
09.2025 - Current
Graduate Assistant
Northeastern Illinois University - Jacob H. Carruthers Center
01.2024 - 06.2024
Student Advocate
Brightstar Community Outreach
01.2022 - Current
Grievance & Appeals Specialist
PA Health & Wellness
02.2019 - 04.2024
Program Coordinator
PA Health & Wellness
12.2017 - 02.2019
HR Operations Support Coordinator, System Admin
Adecco Staffing Agency – Fifth Third Bank
11.2016 - 07.2017
Front Desk Manager
Baylodging Resort
05.2016 - 10.2016
Talent Acquisition Specialist
ProMedica Health Organization
06.2015 - 04.2016
Bachelor's - Health and Human Services
Bowling Green State University
Master's Degree - Urban Communities
Northeastern Illinois University