Kelly De Jesus
Fitchburg,MA
Summary
Hardworking Direct Support Professional, specializing in providing compassionate care to individuals with developmental disabilities.
Overview
19
19
years of professional experience
Work History
Direct Support Professional
Venture Community Services
01.2024 - Current
- Advocate and support adults aged 22 and over with intellectual and developmental disabilities.
- Support provided includes household maintenance, meal preparation, shopping, bathing, toileting, dressing, and brushing teeth.
- Aid with medical appointments, banking, all while following Behavior Support Plans, Individual Support Plans and goals, and medical guidelines.
Property Manager
Public Storage
01.2014 - 01.2024
- Oversaw the property's daily operations, including opening and closing the store, handling customer phone calls, renting out storage units, and exceeding company's occupancy, delinquency, and sales goals. Prepared and delivered daily bank deposits. Developed and maintained great relationships with vendors. Continuously provided exceptional customer service to steady repeat business and promote the company's Google reputation. Offered customers an overall great experience during one of the most stressful times in life. Assisted District Managers with the auction process. Maintained a clean and safe environment.
Claims Manager
Walmart
01.2007 - 01.2014
- Processed all defective merchandise returned by customers and provided superb customer service. Managerial responsibilities included hiring team members, taking disciplinary actions, and delegating assignments. Accountable for handing all hazardous materials and waste for the store. Trained team members with the skill and knowledge to handle and store hazardous materials. Maintained clean work areas in accordance with company compliance regulations, ECOLAB standards, and Massachusetts state laws. Prepared and filed all necessary paperwork, weekly logs, and reports. Ensured the store passed all monthly Board of Health inspections.
Education
McKinley High School
Boston, MASkills
- Property Management
- Customer Service
- Office Management
- Merchandising
- Scheduling
- Communication
CONTACT
- (781) 588-5161
- Kellykelz85@gmail.com
- Fitchburg, MA
Timeline
Direct Support Professional
Venture Community Services
01.2024 - Current
Property Manager
Public Storage
01.2014 - 01.2024
Claims Manager
Walmart
01.2007 - 01.2014
McKinley High School