Jerome Gilbert
Merrillville,IN
Summary
Friendly and positive Assistant Pit Manager bringing 12years of experience in the field. Well-versed in monitoring chips, player wins and game table activities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Assistant Pit Manager
Ameristar Casino Hotel East Chicago
East Chicago, IN
10.2017 - Current
- Monitored game operation to enforce house rules as well as state and federal regulations
- Managed labor to ensure limited overtime and coached team members to success
- Oversaw area games to maintain security and compliance.
- Maintained energy and enthusiasm in a fast- paced enviroment
- Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
Table Games Dealer
Grand Victoria Casino
Elgin, IL
04.2002 - 07.2007
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Inspected gamming equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
Table Games Dealer
Horseshoe Casino
Hammond, IN
04.2000 - 04.2002
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Maintained rules for games and identified instances of cheating, notifying security team.
Education
Certificate - Energy Technology
Ivy Tech Community College of Indiana
Gary, INSkills
- Issue and Conflict Resolution
- Guest Relations
- Coaching and Mentorship
- Assigning Tables
- Conduct Monitoring
- Customer Needs Assessments
Timeline
Assistant Pit Manager
Ameristar Casino Hotel East Chicago
10.2017 - Current
Table Games Dealer
Grand Victoria Casino
04.2002 - 07.2007
Table Games Dealer
Horseshoe Casino
04.2000 - 04.2002
Certificate - Energy Technology
Ivy Tech Community College of Indiana
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